Message Processor list based on support team selection

[Former Member]

Hi,

I have a requirement that the list of message processors should be based on the support team selected.

Please guide.

Thanks,

Rinkal

[Former Member]

Hi Rinkal,

Is your problem solved.

I have the same requirement, but I am not getting any solution to this.

BR,

Khushboo

[former_member313439]

Hello Rinkal,

Please, check the link below:

/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination

In this link there is a blog about Service Desk: Support team determination where you will find a detail information about how to create this Support team determination.

Best Regards,

Diego Fischer.

[Former Member]

Hi Diego,

I am aware of the support team determination process.

I am already using this functionality. i.e. I am writing a rule to assign all tickets to the Level 1 team. However, when one of the agents opens service request, then when clicked on the message processor F4, the system should display only those Message processor based based on the support team that is entered in the service request.

Thanks,

Rinkal

[Former Member]

Hi Rinkal,

Please correct me If I am wring. For example: If support Team1 is selected by the system based on component.

& Now you have to enter the message processor, so when you click on Message Processor F4, then system has to show only BP Nos of memebrs belonging to Support Team1 ( As configured in Org Structure-PPOMA_CRM).

Regards

+PK