Approver status is blank for shopping carts

[Former Member]

Hello All,

We are facing an issue with few shopping carts in SRM.

Requesters are able to create and order the carts but at some point in the approval flow, status of the approver is getting blank. That is, it is neither showing 'to be approved by' or 'approved by'. Once the approver status goes blank, we are unable to find the shopping cart, it with no one. It is not happening with all the carts.

Please help and advice any fix for it.

Thanks,

Muzammil

[Former Member · Accepted solution]

Hi Muzammil

What is the status of your cart, check it in BBP_PD. One more thing, which version of SRM you are on?

If you are on SRM 7.0 and using Process Controlled Workflow, then look for OSS notes at Service marketplace, there are few program errors in process controlled workflow in recent support packs

Regards

Virender Singh

[Former Member · Accepted solution]

Hello Virender,

Thank you for prompt response.

We are using SRM 5.0. I have checked status in BBP_PD and its showing as 'In Process'

Thanks,

Muzammil

[masa_139 · Accepted solution]

Hi,

Please find the Workitem-ID in BBP_PD and check workflow log in SWI1 transaction.

If there is no approver, maybe the manager is not assigned in PPOMA_BBP org structure.

Regards,

Masa

[Former Member · Accepted solution]

Hello Masa,

Thank you for reply.

I have got the work item id from BBP_PD, then checked the next approver in swi1.

Next approver name is not there. So, i checked the user is Org. structure and user is setup correctly. User is active user.

Please advice.

Thanks,

Muzammil

[masa_139 · Accepted solution]

Hi,

Who should be the approver? Is he wearing read manager jacket in PPOMA?

What is the approval task? Is it general task?

Regards,

Masa

[Former Member · Accepted solution]

Hello Masa,

Approvers are the users setup in the approval matrix. We setup users in approval matrix with the information provided by the site.

In this case, approver is supposed to approve the shopping cart raised by the user.

Hope i have answered.

Thanks,

Muzammil

[masa_139 · Accepted solution]

Hi,

Which workflow template do you use? Please find the workflow template number in BBP_PD. If you use BADI workflow, root cause might be in your BADI program logic.

Regards,

Masa

[Former Member · Accepted solution]

Hi Muzammil

Check if the approver is in Excluded agents list at that level in SWI6. You can find excluded agents in the same popup you see the agent assigned to a particular workflow step while analyzing using SWI6

Regards

Virender Singh

[Former Member · Accepted solution]

Hello Masa,

I dont know where to check in BBP_PD for workflow logic, but i think we use BADI workflow.

Thanks,

Muzammil

[Former Member · Accepted solution]

Hello Virender,

I have checked in SWI6 for excluded agents but there are no excluded agents for this cart.

When i viewed the workflow log of this cart, at one stage the flow has stopped and it says "Do other approvers exist?(No agent)".

Please advice on how to move it to next approver.

Thanks,

Muzammil

[Former Member · Accepted solution]

Hi Muzammil

Is it happening for every Document or only this document is a problem.

If its one of a rare case, then restart the workflow because sometimes workflow gives this kind of errors in SRM 5.0. SRM 5 being a stable version I dont expect a program error too....

Write to SAP if this issue is happening frequently

Regards

Virender Singh

[Former Member · Accepted solution]

Hello Virender,

It is happening with very few selected carts but not with all. I have tried to find if there can be any commonalities between these carts but all the carts are different.

Let me check what can be done for workflow.

Thanks alot for your timely responses.

Thanks and Best regards,

Muzammil

[Former Member · Accepted solution]

Hello Virender,

Sorry for the delay in reply.

It took sometime for me to explore more about this issue.

I tried recreating this issue but it didn't work. So, i waited for few days to check if i may get any other user reporting the same issue but there wasn't any.

So, just restarted the work flow (as you suggested) in SWPC and it worked.

Thank you all for the replies.

Muzammil