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Sales order delete and rejecting the line items

Former Member
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Hi,

1 )What is the difference between deleting a sales order and rejecting all the line items of a sales order.

2) Are there any pre-conditions for deleting a sales order.

3) why there is a need to reject line items of a sales order

regards

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Answers (2)

Answers (2)

Lakshmipathi
Active Contributor
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What is the difference between deleting a sales order and rejecting

If you delete a sale order, you cannot retrieve it or view it. On the other hand, if you reject any sale order, at any point of time, you can retrieve that sale order and analyse as to why it has been rejected.

Are there any pre-conditions for deleting a sales order.

Certainly not. Its all depends on the discretion of the user. Of course, you cannot delete a sale order if any subsequent document exists.

why there is a need to reject line items of a sales order

Customer has placed an order and at a later date, due to some reason, they have asked the client not to proceed with production against that sale order. Now if the Management decides to track such of those sale orders, you can assign reason for rejection and have it in system for record purpose.

thanks

G. Lakshmipathi

Former Member
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Reject reason codes can be configured to describe why an item is being stopped from being ordered usually by the customer. For example, Out of stock and customer did not want to wait on back order. Further analysis can be done on reject codes. Reject codes can be configured to print or not print, pricing statistical, and not relevant for billing. Deleting an order will remove any history of the transaction and you will lose the view of a lost sale.

I believe there can't be a subsequent document in order to delete a sales order.

Edited by: Matthew Menzies on Aug 31, 2010 2:51 PM