Send E-mail from Service Desk

[Former Member]

Hi,

I want to send the e-mail of service desk message status to user. The email goes to the person who had created the message and the person who is entered in Reported By field in CRM_DNO_MONITOR.

I had provide the e-mail address in Business Partner and pass that business partner in Reported By field, but e-mail cant generated.

Please help me to solve this problem.

Regards,

Nisit

[Former Member · Accepted solution]

hi,

chk in SAP note

Note 691303 - Sending E-Mail from message after status change

jansi

[Former Member]

Hi,

Have you maintained configuration for sending email from Service desk , if not refer this awwsome blog

/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

Regards,