upt detrmination nt happening single custmer

[Former Member]

Hi,

while order confirmation automatic mail should got ot custmer and it is going afor all customer but for one customer it is nt gone showing in yellow sysmbol and condition record triggred cld u plz tell me i m new to this what are thing to check ?

Reagrds,

Debesh

[Former Member]

hi

[gilmarluiz_puntel]

Hi!

In the transaction V/69 (Output for item) and V/43 (output for header), you have the procedure used for your sales order.

After to find you procedure, you need to know what are the condition type used, in customizing (SPRO):

Sales and Distribution -> Output Control -> Output Determination Using the Condition Technique -> Maintain Output Determination for Sales Documents -> Maintain Output Determination Procedure.

Choose your procedure, and then go to 'Control data', in the left panel.

Then, you will see all conditions used to your procedure, and the requirements too.

Go to transaction VV13 and look for the some record conditions used in your output type.

Maybe there is a record that is set to your customer/material or somehting else that is not set to send e-mail, or is set to send the e-mail by an external application.

Try this, and let us know if your problem was solved.

Regards.

[Former Member]

kindly check whether the contact information is properly maintained for this customer or not

If maintained then let us know

[Former Member]

yes email id is maintained in customer master