Tolerances in Sales Orders (ECC system)

[Former Member]

Hi folks,

Can anyone suggest a method to have a different tolerance between Sales Order Item and Sales Order Schedule Line?

We have a customer that buys a product in Kgs. 1,000Kgs will be ordered in 10 deliveries, each one week apart. The manufacturing process is not accurate and will result in outputs of 92 - 105Kgs. For the customer this is not a significant issue and they will accept individual deliveries of 100Kgs ± 10%. Their only condition is that the total ordered quantity is ±3%.

All suggestions would be appreciated whereby the system will manage tolerances at both levels.

Many thanks,

Dai

[Former Member]

Hello Dai,

please have a look to the note 379766.

There are some information in advance:

The determination of the under delivery and over delivery tolerance

will be done in 2 steps:

1. determination of these values from the customer master data

2. the data will overwitten if a customer/material info record

exists

Summary:

Please take care that the data of delivery tolerance are also

maintained in the customer/material info record.

Once a customer-material info record is found the system does not look

elsewhere for values as this is the most specific information it can

find regarding this customer and this material to create a sales order

etc. The system does not know whether a blank field in the

customer-material info record is intentional or not. In this case you do

not want blank fields to be applied however in most cases you would only

want the information in the customer-material info rec to be applied and

not general information from the separate customer and material records.

I hope those information can clarify the circumstance.

Regards

Ruy Castro