Not able to view tiff File

[MangeshP]

Dear Friends

I am not able to view tiff files attached in SAP DIR,.

I have done following setting in DC30

WS application TIF

Description TIFF

Archive identificatio *

File suffix for appl. tif

File format .tif,.tiff

MIME type image/tif,image/tiff

Appl. Icon @JA@

Start Auth Check

You cannot remane file Check

We have SAP GUI 7.10

In define workstation appliaction in network I have mentioned "EAIWeb.webviewer2D.1 %SAP-CONTROL%" .

It gives me error "Error while calling the EAI Viewer"

Is it a ECL Viewer problem or Config problem.

Request you help.

With Warm regards

Mangesh Pande

Edited by: MANGESH PANDE on Aug 19, 2010 4:40 PM

[MangeshP]

Answered

[Former Member]

Dear

For tif file you have to check your ECL viewwer Version....

if all things is right..thn follow this link....

http://wiki.sdn.sap.com/wiki/display/PLM/2.Customizing%28CA-DMS-EAI%29

and also check note 498207

Regards

Tushar Dave

[MangeshP]

Dear Tushar

Thanks for your help. I have explained my condern in reply to Christoph.

Pease help.

With Regards

Mangesh Pande

[christoph_hopf]

Dear Mangesh,

do you have installed the latest available version of the ECL Viewer 6.0 correctly?

At the moment you can download the latest ECL Viewer 6 from the SAP Service Marketplace as explained in note 1431454.

Before you install this ECL Viewer version please get sure that there is not implemented a former version in your system already. Therefore I would like to ask you, to uninstall your former ECL Viewer before you installed Version 6? To check if the ECL Viewer is un-installed please search for WebViewer2d.dll file. If it is present then it means ECL Viewer is still installed on your PC. You can also check the folders and should be able to see all the dll's for ECL Viewer such WebViewer3d.dll/Printing.dll etc to make sure that there is not only single file but the whole installation.

Generally there are two possibilities to un-install the ECL Viewer:

- Uninstall the version integrated with SAP GUI by using SAP

Installation scripts. You need to uncheck the 'EAI Viewer' component in 'General Add-on' option.

- Check add/remove program and if there is an entry like SAP Viewer, uninstall it.

After this search again, and you should not get WebViewer2d.dll file on machine. Now reinstall the latest Viewer and test the display of TIF files again please.

Best regards,

Christoph

[MangeshP]

+Dear Christoph,

Thanks for your reply. I have made the settings. But I have mentioned the "%AUTO%" Instead of

"EAIWeb.webviewer2D.1 %SAP-CONTROL%". I dont want to view in ECL Viewer as client wants in full view as the need to view all pages very fast . One tiff file can contain 10 to 15 pages.

Request you to please guide.

With Regards

Mangesh Pande

[MangeshP]

Dear Christoph Hopf

I have done configurations as folows

File Format :**.tif,

*.tiff,

mime tYPE: image/tiff,image/x-tiff,image/tif,image/x-tif

Start Authorization: Manked Checked.

I have Installed Latest Verison of SAP GUI 7.20 which has ECL Viewer as a part. My system is Windows 7.0.

I have maintained Microsoft Office Document Imaging as default application to view tiff file in %AUTO% Mode.

When I double click the file The Microsoft Office Document Imaging application open with error message "C:\Temp\User01.tif.Check file and permissions"

Request your Help.

With Regards

Mangesh Pande

Edited by: MANGESH PANDE on Aug 22, 2010 9:10 AM

[Former Member]

Dear MANGESH PANDE

in Windows 7.0 some time there is a little bit of authorization problem occurs...

so pls. give full authorization to C/:Temp from your *Admin User * of your PC.

Pls also check that .... your user must not be a in format of "User.01" means there is No "." in User name

then follow ur update procedure....

After that You must check with Admin User of your PC

Regards

Tushar Dave

[MangeshP]

Dear Friends,

I have taken all authorization on C drive.

There is no no in User Name. I have checked with Admin ID . But Still same problem.

Let me explain once Again.

I have installed SAP GUI 7.20

I have Window 7 Professional Version

Adobe Version 9

System Type 64 Bit

Now I can display tiff files in "EAIWeb.webviewer2D.1 %SAP-CONTROL%" mode.

But the moment I change it "%AUTO% it gives me error "Unable to open File C:\Temp\ABC.tiff. Check File Name and permission"

I had same problem with SAP GUI 7.10 Also.

Request you to guide me once again

With Warm Regards

[MangeshP]

Dear Christoph,

I have taken all authorization on C drive.

There is no no in User Name. I have checked with Admin ID . But Still same problem.

Let me explain once Again.

I have installed SAP GUI 7.20

I have Window 7 Professional Version

Adobe Version 9

System Type 64 Bit

Now I can display tiff files in "EAIWeb.webviewer2D.1 %SAP-CONTROL%" mode.

But the moment I change it "%AUTO% it gives me error "Unable to open File C:\Temp\ABC.tiff. Check File Name and permission"

I had same problem with SAP GUI 7.10 Also.

Request you to guide me once again

With Warm Regards

Mangesh Pande

[Former Member]

As you are unable to view your files using %Auto% option, try to invoke and use Ghostscript to view your TIFF files. Your IT system admin may help you on this.

Regards,

Pradeepkumar Haragoldavar

[Former Member]

Hi Mangesh,

Lets try reverse engineering. See if the file exists in C"|temp directory or not. if it exists then try to open it with Office viewer.

Please share the result.

I think that file may not be available in the mentioned directory and hence viewing is failing.

Regards

Anubhav

[Former Member]

Dear Sir

this might helpful to you

check out last point of this...

Tushar Dave

[Former Member]

Hi Mangesh,

This happened due to installation not done properly. Kindlyreinstallthe SAP GUI and viewer with patch.

Second point please check whether you have defined suffix three characters (e.g.tif,tff ect.) properly in DC30.

I hope this will help.

Regards,

Ravindra

[Former Member]

The config seems to be in line. Good possibility that the ECL viewer may be corrupted. Re-install the latest version of SAP GUI(ECL viewer is part of it by default) and re-test the scenario.

Regards,

Pradeepkumar Haragoldavar