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Support team - Name 2 in crmd_order

Former Member
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Hey experts.

Do you know if there is a way to display always the Name 1 / Name 2 of the support team in CRMD_ORDER instead of Name 1 / Address?

Thank you

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Answers (1)

Answers (1)

Former Member
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Hello,

As far as I know there is no way to do what you want... The way the partner is displayed is customized in :

SAP Solution Manager -> Configuration -> Scenario-Specific Settings -> Service Desk -> Service Desk -> Partner Determination Procedure -> Define Partner Determination Procedure

Then select your partner profile and click on User Interface Settings. In the right part of the screen the display variant details how the partner will be displayed in you message.

Hope this helps,

Stéphane.