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CCMSPING not triggering auto-reaction method

Hi,

We have solution manager 7.0 EHP1 with Oracle on HP-UX.

I have configured CCMS alerts in solman and i'm receiving e-mail alerts for nodes like "dialog response time","aborted background jobs".

We have registered the CCMSPING agents for availability and i have assigned the same auto-reaction method to send mail alerts.

when i manually start the auto-reaction method, i am getting the availability status, but i dont get the mail when systems actually go offline, in other words, CCMSPING doesnt trigger the mails.

here is the status:

SD1\Availability\...\Availability: BQ1 on hostname\ABAP: Checked by CCMSPING.hostname.38 Z_CCMS_MAIL_ALERT [Central Autoreaction] CHECKED Run required ( 16.08.2010 , 23

SD1\Availability\...\Availability: EQ1 on hostname\ABAP: Checked by CCMSPING.hostname.35 Z_CCMS_MAIL_ALERT [Central Autoreaction] CHECKED Run required ( 16.08.2010 , 23

SD1\Availability\...\Availability: CQ1 on hostname\ABAP: Checked by CCMSPING.hostname.31 Z_CCMS_MAIL_ALERT [Central Autoreaction] CHECKED Ready ( 16.08.2010 , 23:19:09

SD1\Availability\...\Availability: XQ1 on hostname\ABAP: Checked by CCMSPING.hostname.42 Z_CCMS_MAIL_ALERT [Central Autoreaction] CHECKED Run required ( 16.08.2010 , 23

SD1\Availability\...\Availability: ED1 on hostname\ABAP: Checked by CCMSPING.hostname.35 Z_CCMS_MAIL_ALERT [Central Autoreaction] CHECKED Ready ( 00.00.0000 , 00:00:00

SD1\Availability\...\Availability: XD1 on hostname\ABAP: Checked by CCMSPING.hostname.42 Z_CCMS_MAIL_ALERT [Central Autoreaction] CHECKED Ready ( 00.00.0000 , 00:00:00

SD1\Availability\...\Availability: CD1 on hostname\ABAP: Checked by CCMSPING.hostname.31 Z_CCMS_MAIL_ALERT [Central Autoreaction] CHECKED Ready ( 00.00.0000 , 00:00:00

SD1\Availability\...\Availability: BD1 on hostname\ABAP: Checked by CCMSPING.hostname.38 Z_CCMS_MAIL_ALERT [Central Autoreaction] CHECKED Ready ( 00.00.0000 , 00:00:00

Should i increase the threshold values? Pls guide me.

Thanks

Nanda

Former Member replied

Hi Nanda,

sorry for delay, but I was ill some time.

For me and outside your system, you seem to have done all you can do. SAPconnect is working, local autoreaction for CCMSPING is OK, CCMS selfmonitoring not throwing relevant problems. The last chance could be to have a look at the "space" MTE in CCMS selfmonitoring, but I do not think this will lead to an result.

I would advise you to open an OSS message. Sorry for not being able to solve your problem, but without login no deeper diagnosis is possible.

Regards,

Dirk

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