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SAP GUI issues - VA41 - additonal data B screen is not visible completly

Former Member
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Hello everyone,

Tthere was a problem reported by one of our sales users that in VA41/VA42 screen, there are different tables available, there is a tab "Additional data B" for one user only half of the tab is visible in the presentation server. The user is not able to scroll right/left and couldn't do any data entry on that screen.

Any one has any clue why this issue is only for this user.

The GUI version and patch : 7.10 with Patch level 3 ( File version : 7100.1.3.1029)

When we ask the user to try logging with his id in another PC, the table is visible completely. Both the desktop' GUI version is all the same. No other user is having this issue except one user. Hence I think it is related to GUI issue.

If anyone faced this issue before, please suggest a resolution/workaround

Please don't suggest for higher level patch, other PC's with the same level patch is working fine.

Rajan

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Answers (1)

Answers (1)

Former Member
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We had a similar issue with a different t-code. The user also had a problem with Outlook and the CRM system we use. We eventually decided thet athe user's profile information was corrupted.

We deleted the user's windows profile on the particular PC and then created it again. This fixed the problem - probably not the best answer, but it worked.

Former Member
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The problem is with the windows screen resolution. We didn't know that this will also have an impact of viewing SAP tab in the t-code.

By changing to higher resolution solved this issue.

thanks, rajan