Attm of a Support Message

[Former Member]

Hi,

During the creation of a support message I have to send the existing attm. of this support message

in an email to a special user.

How can I read the attm of the support message to process it?

Thanks in advance,

kind regards,

Franz

[RajeevP · Accepted solution]

Hey,

Sorry, what is 'Attm' ?

Rajeev

[Former Member · Accepted solution]

Pardon, attm. are attachments.

my problem is, that I have to take the attachments which are included in the support-message

and attach them to my newmail, which I have to send.

kind regards,

Franz

[Former Member · Accepted solution]

You can open the message and under transaction data , Documents Tab will have all the attachments associated with the message. You can export the attachment to your desktop and then send it through the mail.

[Former Member · Accepted solution]

Hi,

I can not to anything manually. I have to read the attachments during creation of a support message

in a function call. and after reading I have to sent the attachments in an email to a user.

so how can I read the attachments in my function call?

regards,

Franz

[Former Member · Accepted solution]

Hi,

please check my answer in the following thread:

[]

Best Regards,

Christoph

[Former Member · Accepted solution]

Hi,

now I have the object data (guid/bus2000116/bo) of the attachment of my support message.

now I have to sent this attachment via mail to a user.

How to do this?

with FM SO_NEW_DOCUMENT_ATT_SEND_API1?

if so which fields do I have to fill with the object data from my attm.?

kind regards

Franz

[Former Member · Accepted solution]

Hi,

you can use class CL_BCS to send emails. You can search in all forums to find some examples, like the following:

[]

It uses class CL_DOCUMENT_BCS, which has the method ADD_ATTACHMENT to add attachments to the mail.

Use function module CRM_KW_DOC_GET_DOCUMENT to get the content of your attachment.

Hope this helps,

Christoph