Issues in MM?
Cam somebody share their real time MM issues with explanation about the issues and the solution??
In real time exp , anybody explain with critical tickets .. and solutions for the same ??
Like example we have to solve the tickets within 24 hours , 12 hrs , 2 hrs ..etc
Only releated MM without link with other modules like ABAP, SRM..etc , can u explain with some examples ..
Bijay Kumar Barik replied
Real time MM issues or u can say SAP Tickets are nothing but problems or issues raised by the end customer in a company where end users are running SAP project.
When a Ticket is raised, it will be given severity. There are following severities. It may vary from company to company.
The severity will be decided based on the business critical impacts. If there is large impact on the business it will be given 1 severity, if it is having least impact then it will be given 4.
Severity 1 problem tickets should be solved in 8 hours.
Severity 2 problem ticket should be solved in 16 hours.
Severity 3 problem ticket should be solved in 15 working days.
Severity 4 problem ticket should be solved in 30 working days.
Again the no of days or time may vary from one company to another.
All these things will be decided when giving the contract to the IT Company. The agreement is called as "SLA".SLA stands for Service Level Agreement.
For more check the link: