InfoView Request timeout error for Crystal report server2008 (XI R2):

[Former Member]

HI

Crystal report server2008 (XI R2): InfoView Request timeout error

Some reports which are taking more than 10 to 15 minutess while running through InfoView gives error as follows:

An error has occured: Request timed out.

This error appears within the crystal report server and when user tries to access through browser client desktop also. Sometimes it prompts the error as follows when users try to access through browsers from there desk i.e through proxy connection.

The proxy server received an invalid response from an upstream server.

The proxy serer could not handle the request POST/report/CrystalReports/Viewrpt.aspx.

Reason: Error reading from remote server

The timeout setting of all web.config files under infoviewapp, infoviewappactions, platform services, crystal reports folders have been checked and the default timeout 20 minutes is changed to 30 minutes and IIS is restarted, but still users are getting request timeout error within 10 to 15 minutes while running a crystal report. Even admin user.

Regards,

Patrick Raths

[Former Member]

Hello Patrick

I am getting the same exact error message in InfoViewApp. Did you get an answer for your question or were you able to resolve it?

Rakesh.

[Former Member]

Also try the below changes for IIS,

Right-click default website --> properties

Go to the Home Directory tab and click on Configuration

Change the Session Timeout to 30 minutes

Click OK

Right click the BOBJAppPool121 Application Pool --> Properties

Go to the performance tab and change the idle timeout to 30 --> Click OK

Right click the DefaultAppPool Application Pool --> Properties

Go to the performance tab and change the idle timeout to 30 --> Click OK

Restarted IIS

Thanks,

Hari