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Service Order Front Office Process do not allow to go back

Former Member

‎08-05-2010 10:19 PM

0 Kudos

Dear All,

We are facing an scenario in which we need to cancel or go back in the creation of isu order process.

The problem is if you are in the creation of service order step and want to cancel or go back to CIC0, the system cancel the process but the service order HAS BEEN CREATED instead of this cancellation.

We have configured our FRONT OFFICE Process with the ISUSMORDER. CREATEBYORDERCODE BOR/METHOD.

We really thank any help in advance or best practices to map this scenario.

Regards.

Nicolas.

1 REPLY 1

oliviawalsh
Product and Topic Expert
Product and Topic Expert

‎08-06-2010 4:41 PM

0 Kudos

Dear Nicholas,

The method CreateByOrderCode is a "dark method", meaning no user interaction.

It creates a service order based on the order code functionality and customizing of IS-U.

What you are doing is to create an order with the method mentioned above and after that you edit the order with the Edit method. Therefore it is not possible for sure to cancel the order.

If you want to for example create the order in a way that the order creation dialog is executed so that in case of an exit without saving the order is not saved. This is a different approach. This is not related to the CreateByOrderCode method because it simple does what is should do: Create service order based on order code in the background.

I suggest to check other methods like BUS2007.Create which are simply doing a call transaction but you have to keep in mind that you are loosing the benefits of all the IS-U order code customizing in this case.

I hope this information is helpful for you.

Kind Regards

Olivia