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charm : all options not appearing

Former Member
0 Kudos

A change request was created to test the charm activation in our envoirnment using create_notif

when the change manager opens the message using crm_dno_monitor using tranaction type SDCR

In the change request if we go to fast entry it shows the status to be approved

when i check the status it gives me the 4 more options as rejected , authorized, implemented and confirmed but they all the grey out and I cannot select any of them .

how can I makw them activated?

Thanks

Accepted Solutions (0)

Answers (1)

Answers (1)

khalil_serrhini
Contributor
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Hi

unlike service desk you do not change status of SDCR, or SDMJ or SDHF by changing status field. You ll have to launch action from the actionbox and this is what will change your status. Actionbox is like the button that use in service desk to send message to sap

hope this helps

regards

Khalil

Former Member
0 Kudos

I checked for the action button

That I can figure out was in transaction data --> go to tab actions but if I press the execute button here nothig changes on the status

The status in the fast entry --> status remains the same.

Suggest me if I am searching something wrong.

Thanks

Former Member
0 Kudos

Yes ,

I did get the action button now when I logged in as a change manager but its giving only option as reject change request not other options as approved ,

So how can we add more options in the action.

Thanks

raguraman_c
Active Contributor
0 Kudos

Hi,

Before you start configuring ChaRM go through this tutors to understand how ChaRM Works by running a full cycle from the beginning.

https://websmp210.sap-ag.de/~sapidb/011000358700000086572008E.sim

https://websmp210.sap-ag.de/~sapidb/011000358700002931432006E.sim

Hope this helps.

Feel free to revert back.

-=-Ragu

Former Member
0 Kudos

Raghu,

These links were really good and helped me to understand the Charm functionality

Now after have done the configuration for this when I create the change request and loging as a change manager I don't get the options to approve/ reject in the actions list

I did use acton profile as SDCR .

How is a maint. cycle linked to Change requests?

If any body has a precice document then please try to provide the link.

Former Member
0 Kudos

Hi,

I believe you may be interested with our expert blogs on ChaRM specifically on the detail operations,

kindly have a look at the following

First steps to work with Change Request Management scenario

/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario

Change Request Management scenario: Usual questions

https://weblogs.sdn.sap.com/cs/junior/view/wlg/15116

Change Request Management scenario: Working examples

/people/dolores.correa/blog/2009/07/23/change-request-management-scenario-working-examples

Hope this helps.

Cheers,

SH