ServiceDesk can't send message to SAP

[Former Member]

Hello Everyone,

I am working with SolMan 7.0 and my aim is customizing sending messages to SAP BackBone. While creating a message in NOTIF_CREATE I get "Mesage xxxxxxxx successfully created" but its status is "New" not expected "Sent to ...". In the message on the tab "Partners" I see SolMan defined BP with functions 0000001, SLFN0001,SLFN0002, SLFN0003. On the tab "Actions" I see red stoplight: "Find support team responsible, when message is created". In the window Display Container Instance I see:

Expression | Values

Rule AC13200137

Partner_FCT SLFN0003

Also I see in logs:

Processing CRM_DNO_Partner_1 is started - green stoplight

Action could not be successfully executed - red stoplight.

Can anybody help me, please?

[raguraman_c]

Hi,

Are you facing problem while sending message to SAP??!

You have not mentioned the error details about that particular action!

You have mentioned

I get "Mesage xxxxxxxx successfully created" but its status is "New" not expected "Sent to ...".

The status of a newly created message will obviously be "New"

Elaborate on your problem/requirement.

Feel free to revert back.

-=-Ragu