Approver not able to see tasks in the UWL

[Former Member]

Hi

I have an approver that is not able to see his approval tasks in the Portal UWL. His list shows blank even though it shows in the document that he is the approver. How can I correct this?

Kind regards

[Former Member]

Hi Leela,

I am also facing the same issue. Can you please let me know how this issue got solved

Thanks and Regards,

Krishna Chaitanya

[Former Member]

Hi

First, check if the user has the work item in his inbox in SRM or not. Use SWI5 for this purpose.

If there is any work item to be approved by this user in SWI5, then check if it is for the SCs where he is shown as approver.

If you dont ve any work item in SWI5 - UWL will be empty, your SC has got bad status

If there are work items, its a UWL registration issue. Re-Register UWL in Portal and refresh the cache.....Items should appear there.

Virender SIngh

[Former Member]

Hi, 'If you dont ve any work item in SWI5 - UWL will be empty, your SC has got bad status', could you elaborate the following troubleshoot procedure, thanks.

[Former Member]

fixed

[former_member183819]

go to BBP_PD and take the workitem id and see what is the status of workitem and approver name ?

[Former Member]

Hi

The configuration has been done. Other approvers can see their work items. Only the new approver cannot. Please advise

[masa_139]

Hi,

Please check if the approver see workitems in his SAPGUI inbox. If there is a workitem, it looks you have not configured the UWL connection.

Regards,

Masa

[Former Member]

Hi,

As masa's direction first check for the configuration, if you don't find any issue check for user roles.. This may be a security issue too..

Thanks!!

Bharath