E-mail Trigerring issue

[Former Member]

Hi Experts,

For a contract work-flow , Email trigerring was not happeneing . when a contract moves from 1 phase to other , Email was getting triggered . but suddenly the email is not getting generated . Can any one pls suggest me ..

Thanks in advance

Tayi

[Former Member · Accepted solution]

Here are a few things worth checking.

1. Check processed messages: to see if the messages are leaving the system and not reaching their intended recipients.

2. Check queued messages : to see if the messages are being generated and simply have not left the system yet.

3. Ensure, that the approver collaborator is not silent

4. Ensure, that document phase has workflow associated with it.

5. Ensure, that the correct mail message template ( Workflow Approval Request ) is properly configured to send emails to buyers.

Then we will have a better idea of what the issue may be...

[Former Member]

Resolved