I'm trying to create a change request in the 'Job management workcenter, when I try to edit/view the job it throws me an error "Your are not allowed to process the message". How do I resolve this?
Could you please check that you are assigned with the roles SAP_SMWORK_BASIC and SAP_SMWORK_JOB_MAN? Also ensure that the roles are saved properly, the profiles are generated and user comparison is successful.
as the Job Request is a CRM message at the end (usually of transaction type SLFN or rahter SLFJ) you have to configure your assigned business partner properly (in transaction BP). Your business partner has to be configured as employee so that he is allowed to process CRM messages. It is basically the same configuration required as for the SAP Service Desk.
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