SPAM Error on PROD Server

[Former Member]

Dear all,

I have tried to load patch from frontend , i got below error .

CAR error message: SAPCAR: can not change date f

/usr/sap/trans/EPS/in/CSR0120031469_0029377.ATT

HELP Details :

CAR error message: SAPCAR: can not change date for /usr/sap/trans/EPS/in/CSR0120031469_0029377.ATT

Message no. TN716

Diagnosis

An error occurred when processing the transferred file.

System Response

The software installed to process compressed files (CAR) attempted to decompress the transferred file. An error occurred in the process. Data that has already been decompressed is deleted from the application server to avoid inconsistencies.

Procedure

Use CAR to check the consistency of the compressed file before it is transferred. The file may be damaged. If this is the case, download the file again from the SAP Service Marketplace to your computer and repeat the process.

Kindly advise

[Former Member · Accepted solution]

I believe that you have downloaded the SAPCAR for windows env.

Check again and find out the latest SAPCAR for *NIX(your) platform, and place the same in kernel directory.

*Again i have some doubt: Are you using different kernel versions on SAND BOX and PRO?

*If you still face any issue, just copy the extracted files from sandbox to PRO (from and to /usr/sap/trans/EPS/in) and start applying.....it shoould work.

Regards,

Nick Loy

[Former Member · Accepted solution]

Dear Nick,

Thanks for your reply .

my question is i have downloaded both windows , AIX ---> latest SAPCAR file from SMP .

SAPCAR files is not .sar format and its an .exe format .

let me know how to upgrade SAPCAR_4-20000978.exe

Kindly suggest

[markus_doehr2 · Accepted solution]

> my question is i have downloaded both windows , AIX ---> latest SAPCAR file from SMP .

> SAPCAR files is not .sar format and its an .exe format .

Yes - because it's not packed. rename it to "SAPCAR" on AIX and you can execute it.

Neverless, your problem is not the SAPCAR but the fact, that /usr/sap/trans is NFS mounted and the user <sid>adm on the machine you're trying to unpack has no permission on the remote NFS to change the date.

Since the package is already there, it's not even necessary to upload it.

Markus

[Former Member · Accepted solution]

Dear Marcus /Nick ,

thanks for reply .

both sandbox and dev are different OS .

SAND box is Windows

PROD is AIX .

SANDBox --> i have applied ST-PI pactch (SAPKITLQI6) , its successful ,

Mean while i have tried to apply PROD box but i got error mentioned error .

let me know the error is due to SAPCAR or patch file ?

Kindly advise

[markus_doehr2 · Accepted solution]

> SAND box is Windows

> PROD is AIX .

>

> SANDBox --> i have applied ST-PI pactch (SAPKITLQI6) , its successful ,

>

> Mean while i have tried to apply PROD box but i got error mentioned error .

>

> let me know the error is due to SAPCAR or patch file ?

Neither of them, the problem is based on the permissions of /usr/sap/trans, wherever this points to.

Markus

[Former Member · Accepted solution]

Dear Marcus ,

1 , I have checked the permission of the usr/sap/trans on PROD Box.

pls check the below permission details of usr/sap/trans is

GROUP ---> sapsys [203]

owner -

---

> root

permission (Octal) -

---

> 0771

2 , is it possible to upgrade SAPCAR ?

Kindly advise

[markus_doehr2 · Accepted solution]

> 1 , I have checked the permission of the usr/sap/trans on PROD Box.

> pls check the below permission details of usr/sap/trans is

>

> GROUP ---> sapsys [203]

>

> owner -

---

> root

- this should be <sid>adm

- make sure a write permission for the group exists

> 2 , is it possible to upgrade SAPCAR ?

Why do you want to upgrade SAPCAR? I explained what to do above...

Markus

[Former Member · Accepted solution]

Dear Marcus ,

Thanks for reply ....

yesterday i have successfully applied below patch on Prod box

SAPKITLQI3

SAPKITLQI4

SAPKITLQI5

I got only error on SAPKITLQI6 patch ,

Kindly advise

[markus_doehr2 · Accepted solution]

Your problem is not SPAM or SAPCAR but the fact, that the target file permissions doen't allow an overwrite of the file.

This may happen because you unpacked one on OS level using user root and the other one was uploaded using SAPGUI.

So you have to adapt the file permissions accordingly so the user running the system (SIDADM) can overwrite the file.

Markus

[Former Member · Accepted solution]

Dear Marcus ,

i have loaded all the patches using SAP gui frontend ,

As per your advise , i have tried to change the permission for usr/sap/trans , i got below error .

Error :

Cannot change properties of file 'trans'

Permission denied.

Error code: 3

Error message from server: Permission denied

Request code: 9

I have checked usr/sap directory , i found 3 folder 1, trans

2,transnfs.

3,transorg

let me know which folder i have assign SIDadm permission .

Kindly suggest

[Former Member · Accepted solution]

Dear Marcus ,

trans folder permission :

Group : sapsys

Owner : root

Octal : 0771

transorg folder permission : subfolder are EPS ,IN .....etc in transorg folder

Group : sapsys

Owner : root

Octal : 077

transnfs folder permission :

Group : sapsys

Owner : root

Octal : 0755

Kindly advise

[Former Member · Accepted solution]

Hi Satheesh,

Make sure that the owner of the trans folder is <SID>ADM.

In ur post, u have mentioned only two systems (Sandbox and PRD) what abt the DEV and QUA environments ? Are they in Unix or Windows?

Don't compare the system behaviors if they are of different configuration(DB/OS/SAP components).

As Markus said, have u tried to apply the SP's after placing the files directly at the OS level instead of extracting it through frontend?

What is the error now?

Regards,

Varadharajan M

[Former Member · Accepted solution]

Hi Varathu ,

DEV ---> AIX

QA -

---

> AIX

PROD --->AIX (Cluster environment)

I could not able to assign permission SIDadm for trans folder .

pls check the above post .

let me provide steps for OS level instead of frontend .

Kindly suggest

[Former Member · Accepted solution]

Hi,

To change the owner for a particular directory, you should be the owner of that directory. In you case, you should try to change the ownership as a root user.

chown <SID>adm:<user grp> "directory name" is the command to change the ownership.

Before doing this, check the permissions and ownership for this particular directory and the parent directory and the also the file system in your QUA and DEV.

Also confirm whether you were able to apply the support pack in DEV and QUA successfully. If yes, make sure that the kernel levels are same in all the three environments.

Regards,

Varadharajan M

[Former Member]

Have you tried the below things?

Google SAP recommended file system permissions on AIX

Google File permissions of /usr/sap/trans in SAP

Contact OS support team to change file permissions

Regards,

Nick Loy

[markus_doehr2]

> I have tried to load patch from frontend , i got below error .

It's not a good idea to load nowadays the patches from the frontend, better uncar them directly on the server

> CAR error message: SAPCAR: can not change date f

> /usr/sap/trans/EPS/in/CSR0120031469_0029377.ATT

This means that the user <sid>adm is not allowed to change the already existing file on the NFS mount. Please check the NFS permissions.

Markus

[Former Member]

Do you have same SAPCAR levels on Sandbox and PRO?

Check the extraceted file size on both the servers....if file size is showing difference, then just download it again from SMP.

Regards,

Nick Loy

[Former Member]

Hi Nick,

I have downlaoded SAPCAR from SMP but its exe , let me know how to install or let me know how to upgrade latest SAPCAR ...

Regards

[Former Member]

Solution was there in your post itself.

Procedure
Use CAR to check the consistency of the compressed file before it is transferred. The file may be damaged. If this is the case, download the file again from the SAP Service Marketplace to your computer and repeat the process.

Regards,

Nick Loy

[Former Member]

Hi Nick,

Thanks for your reply.

I have checked and load the same patch on SAND box server , i didnt get any error and its successfully patch has applied .

Kindly advise