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Service Desk: Message not received by Support Team.

Former Member
0 Kudos

Dear Experts,

was wondering if anyone can help with this:

I configured service desk for solution manager 7.0 EHP1. I am able to create a support message and submit it to the receiving user if I specify the processor for this message. However, if I leave the processor field blank, the message is not sent to the support team specified. I can see the message created in CRM_DNO_MONITOR but it is not reflected in the support team's workcenter page.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

What error is being shown under particular Service Desk Message -> Actions -> Check for Red lights

Former Member
0 Kudos

Hi, thanks for your help. I managed to solve this issue. It was due to the configuration in ppoma_crm

Former Member
0 Kudos

Great!

Answers (0)