stopJava and/or startJava failure during installation of NW Dev Wkplc 7.0

[Former Member]

end of the sapinst.log contains:

INFO 2010-07-23 11:24:00.712

Execute step stopJava of component |NW_Workplace|ind|ind|ind|ind|0|0|NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|6|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0

INFO 2010-07-23 11:24:01.9

Creating file C:\Program Files\sapinst_instdir\NW04S\SYSTEM\DEVWP\MAXDB\stop_J2E_JC00.log.

INFO 2010-07-23 11:24:01.24

Output of C:\usr\sap\J2E\SYS\exe\uc\NTI386\stopsap.exe name=J2E nr=00 SAPDIAHOST=crp19416 is written to the logfile stop_J2E_JC00.log.

WARNING 2010-07-23 12:24:04.47

Execution of the command "C:\usr\sap\J2E\SYS\exe\uc\NTI386\stopsap.exe name=J2E nr=00 SAPDIAHOST=crp19416" finished with return code -1. Output:

STOPSAP: execution of C:\usr\sap\J2E\SYS\exe\uc\NTI386\sapntwaitforhalt.exe name=J2E nr=00 SAPDIAHOST=crp19416 3600 failed

Details are written to C:\Program Files\sapinst_instdir\NW04S\SYSTEM\DEVWP\MAXDB\stopsap.log

WARNING 2010-07-23 12:24:04.47

Could not stop instance 'JC00' of SAP system J2E.

INFO 2010-07-23 12:24:04.47

Connect to message server (crp19416/3901) succeeded.

INFO 2010-07-23 12:24:04.47

Disconnect from message server (crp19416/3901) succeeded.

INFO 2010-07-23 12:24:04.47

Connect to message server (crp19416/3901) succeeded.

INFO 2010-07-23 12:24:04.47

Disconnect from message server (crp19416/3901) succeeded.

ERROR 2010-07-23 12:24:04.125

CJS-30087 Instance J2E/JC00 [Java: RUNNING] did not stop after 60:00 minutes. Giving up.

ERROR 2010-07-23 12:24:04.140

FCO-00011 The step stopJava with step key |NW_Workplace|ind|ind|ind|ind|0|0|NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|6|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0|stopJava was executed with status ERROR .

INFO 2010-07-23 13:03:49.521

An error occured and the user decide to stop.\n Current step "|NW_Workplace|ind|ind|ind|ind|0|0|NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|6|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0|stopJava".

contents of stopJ2E_JC00.log_:

STOPSAP: execution of C:\usr\sap\J2E\SYS\exe\uc\NTI386\sapntwaitforhalt.exe name=J2E nr=00 SAPDIAHOST=crp19416 3600 failed

Details are written to C:\Program Files\sapinst_instdir\NW04S\SYSTEM\DEVWP\MAXDB\stopsap.log

contents of stopsap.log:

SAPSRVKILL finished successfully on crp19416_J2E_00

Timeout occured! SAP System crp19416_J2E_00 is still running. C:\usr\sap\J2E\SYS\exe\uc\NTI386\sapntwaitforhalt.exe=>sapparam(1c): No Profile used.

running C:\usr\sap\J2E\SYS\exe\uc\NTI386\sapsrvkill.exe crp19416_J2E_00

running C:\usr\sap\J2E\SYS\exe\uc\NTI386\sapntwaitforhalt.exe name=J2E nr=00 SAPDIAHOST=crp19416 3600

[Former Member]

SAP Note 835704 helped me (some). It should have provided more details in step one of the solution.

Because the install was so close to finishing, I was able to use sapmmc to view everything. Whenever I tried restarting my j2ee server, the server0 would never start. I used the ConfigTool for server0 (located at C:\usr\sap\J2E\JC00\j2ee\configtool) to view the JVM startup settings. I modified xmx and xms from 1024 to 512. I shutdown my SAP server, restarted my PC, didn't launch anything but sapmmc, started up my SAP server and lo and behold the server0 finally started. Not sure what issues I'll face now, but at least it started.

Step 2 of the solution on SAP Note 835704 references SAP Note 129813 about using an Address Space Viewer tool to figure out what DLLs are having trouble and rebasing it. It also references SAP Note 853696 (which I think applies to me). Wish me luck!

[Former Member]

I restarted the installation and now the C:\Program Files\sapinst_instdir\NW04S\SYSTEM\DEVWP\MAXDB\sapinst.log ends with:

ERROR 2010-07-23 13:43:37.524

CJS-30151 Java process server0 of instance J2E/JC00 [Java: (dispatcher: RUNNING, server0: UNKNOWN)] did not start after 3:30 minutes. Giving up.

ERROR 2010-07-23 13:43:37.524

FCO-00011 The step startJava with step key |NW_Workplace|ind|ind|ind|ind|0|0|NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|6|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0|startJava was executed with status ERROR .

The startJ2E.log contains:

running C:\usr\sap\J2E\SYS\exe\uc\NTI386\sapstart.exe name=J2E nr=00 SAPDIAHOST=crp19416 -wait

SAPSTART finished successfully on crp19416_J2E_00, but at least one process doesn't run correctly:

C:\usr\sap\J2E\SYS\exe\uc\NTI386\sapstart.exe=>sapparam(1c): No Profile used.

This is all happening in phase 39 of 40 of the installation process labeled "Prepare to install minimal configuration". My SAPSID is J2E My JAVA_HOME is jdk 1.4.2_19 and my profiles in C:\usr\sap\J2E\SYS\profile all look okay. I appreciate any suggestions to get through this installation process.