OTO information not complete for non ABAP instance of system &1 in SMSY

[Former Member]

Hello,

We have just applied Stack 23 and stack 24 to our Solution Manager system. When we are executing action System Logon from a ticket we are getting the following error:

OTO information not complete for non ABAP instance of system &1 in SMSY

We checked that this new message was created in note Note 1427761 - ChaRM: incorrect target system for action "System Logon".

We went to the SMY transaction to the Product System definition for our system but we could not find which OTO information is missing there, where to load it, etc.

We appreciate your help.

Regards

Esteban Hartzstein

[RajeevP]

Hi,

have you implemented the correction mentioned in the note?

Rajeev

[Former Member]

Hello,

We have not applied the note separately, but we applied the support packages, so all the changes were applied, and therefore we are getting this error message of "OTO information is not complete ....

We have updated as suggested the info regarding the system in the SMSY. We have read the Remote System Data.

We will run SOLMAN_SETUP again to review the setup, and then test again

We appreciate also if you provide any additional input.

Regards

Esteban Hartzstein

[Former Member]

We have finished running the solman_setup and test again. Even with standard SLFN ticket.

Any additional suggestion?

Regards

Esteban

[prakhar_saxena]

Hi

If it is a dual stack system then complete the smsy setup or information for both

abap stack..... do read system data remote option

java stack

once that is complete save it

this will solve the problem..happened the same way for us

Regards

Prakhar