SRM service master replication

[harishsarathy29]

Dear all,

I am trying to replicate service master data from R/3 to SRM.

I executed the R3AS for the object SERVICE_MASTER, but getting the following error.

Hierarchy for service categories does not exist

Message no. COM_PRODUCT_API005

I excuted the object DNL_CUST_SRVMAS before that but the object never seems to get completed.

Pls can anybody suggest what is being missed.

[harishsarathy29]

thanks.

[Former Member]

Hi Harish ,

Had your problem resoved ? I have same problem here and not getting what to do ?

Can you please share the soultion with me please ?

Thanks in advance.

REgards

NAP

[Former Member]

Hi,

Please check the CRM Middleware settings. Also check, if you have any Hieacrchies for Product/service categories.

Try to replicate the product categories from the backend system, and then try again.

Regards

[harishsarathy29]

Hi,

all basic settings are done on CRM middle ware are done, but not sure what is left.

Reason for error

In comm_hierarchy,

For Hierachy Id: R3PRODSTYP ,

Product subtype SRV_ is not assigned, I had executed the SMOGGEN, but still not appearing.

Because of this object DNL_CUST_SRVMAS doesnt get executed at all, end up in error in SMQ2.

Pls let me know what could be the reason.

Regards

Harish