Disappeared UI Element (Button) in WD Application in Runtime

[Former Member]

Hi community

We are facing a strange behaviour on one of our JAVA WebDynpro applications. When accesssing the application with a certain user account (out of almost 15'000 users of the application) a button of the application is not visible. There is no code in the application that controls the visibility of this button. It is set statically to "visible". Therefore we are sure, that the code of the application is not the cause for the described behaviour.

The problem is account dependent and machine indepedendent. E.g. logging in on another machine with the same user credentials results in the same behaviour. With all the other accounts, the application runs fine.

Does anybody have an idea what could cause this strange behaviour?

Kind Regards

Alex

[Former Member · Accepted solution]

Hi,

Try to clear personalization cache for that user.

Best Wishes

Idhaya R

[manuel-jeremy_schaffner · Accepted solution]

Hi Idhaya,

how can I clear/reset the personalization chache for WEBDYNPRO personalization for a specific user?

When displaying the PORTAL personalization (Systemadmin -> Support -> PCD -> Personalization cleanup -> principal <username>) I can only see an entry like USER.R3_DATASOURCE.<username>

Regards,

Manuel

[p330068 · Accepted solution]

Hi Manuel,

Once you click on USER.R3_DATASOURCE.<username> , it will show list of objects. that you need you need to clear for the user.

Please refer to [blog|http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/3811] [original link is broken] [original link is broken] [original link is broken];

Hope it will helps

Regards

Arun Jaiswal

[manuel-jeremy_schaffner · Accepted solution]

Hi Arun,

thanks, it helped to click on the username-link

it then shows the personalized portal objects. WD personalization seems to be stored on the role (not the iView).

Regards,

Manuel

[Former Member]

The problem was, that the user herself used the dynpro personalization. hence a click with using the +ctrl button allowed the user to re-display the necessary button.

[manuel-jeremy_schaffner]

Hi Alex,

maybe the user did hide it using wd-personalization. Did you exclude this possibility already?

Regards,

Manuel

[Former Member]

Hi Alexander,

I never heard about such a problem. We have applications that are used with more than 10.000 Users without a problem.

My experience with WD is, if you have strange behaviors, delete the UI-element and reload refresh insert a new on with new ID and test it again.

In our application a lot over Buttons are set to Visibilty.visible and Visibilty.NONE and all of them are working.

Is there a UI-Element with the Same ID? ......

I hope this helps

regards

Gunter

[former_member185086]

Hi Alexander ,

Really Strange !!!!!

What is the Browser you are using for accessing your application ?? Account dependent and Machine indepedendent its more strange !!

Is your server is in 32 bit or 64 bit system???

Please reply with system and machine details..

Best Regards

Satish Kumar

[Former Member]

We are running the portal on a 64BIT machine. 2 Hardware instances, with 3 Nodes each.

OS: Linux (amd64) 2.6.16.60-0.21-smp

We never experienced such problems before.

the problem is aswell reproducable in different browsers (we tested it on IE 7.0 and Firefox 3.6)

[dao_ha]

Hi Alexandre,

It is, indeed, a strange (or should I say interesting) problem. If it is account dependent then I guess you can try to delete/re-create the user account to see if that fixes the problem. With more than 15000 users, I think this method causes the least impact.

Regards,

Dao