Message for credit memo

[Former Member]

Hi

when i am creation an credit memo request with reference to invoice

usually a message will come saying " credit memo request exists for this invocie item" if it is referred already in any other credit memo request

is there any standard settings

we are not getting that message and customer is insisting on that message should come as information so that

he will get an alret like it is already refrrred in some order

how to get the message

Thanks in advance

Rajesh

[n_palanisami]

Hi Rajesh,

Check the field Pos./neg. quantity in VTAF (item category). It should be +.

Regards,

Palani

[Former Member]

Looks like the below thread is very similar to your case. take a look and the solution from Ram

Link: [Msg for cr memo|;

[Former Member]

Check box is there

still problem not solved

i am not getting the message

Thanks

Rajesh

[Former Member]

Hi Rajesh,

Check in copy controls VTAF,

Select your credit memo order type and the Invoice type. Then select the item and check your item category. And click on details icon . Check the document flow ..Its should be marked with "x".

I hope it will help .

Regards,

SK

[former_member1091983]

Hi,

Check in VTAF the doc.flow field is marked or not bet CR-F2 at the item level TAN? It shuld be marked.

REg,

JJ

Edited by: Jagsap on Jul 20, 2010 3:06 PM