on 07-20-2010 7:59 AM
Hi ALL.
How I can put solution in solution database if massage have status "confirmed"?
I have to go in edit mode to proceed action "put solution in solution database". But edit mode not allowed for "confirmed" messages.
Beside, I may be sure solution helpful only after autor confirmed messages.
Hi,
You can add an extra status ( 'Solution accepted' for instance) to your status profile and make the action 'Create Solution in SDB' available only in that status...
Hope it helps.
regards,
Stéphane.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I try to find easy solution.
If I will use new status,
I should change all documents and user instruction.
I'll have to notify all clients.
Web interface have "confirmed" button, I should obliged to disable it.
I'll have to confirm all messages myself, whatever I need to put solution in databese or not.
I don't think it easier solution.
Thank you anyway, Stephany.
Very best regards,
Andrey.
User | Count |
---|---|
83 | |
23 | |
11 | |
9 | |
8 | |
5 | |
5 | |
5 | |
5 | |
4 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.