"Display/change trans." button disabled

[Former Member]

Hello.

After creation of Change request from Support message I go to the CR and see that button "Display/change trans." is disabled.

But when I exit from the transaction (crmd_order) and than go into it ones more - this button is active.

Dmitry.

[khalil_serrhini · Accepted solution]

Hello Dmitry,

can u make sure that after modifying a field into the CR (without exiting) created from SD AND saving; you still don't have access to change/edit button ?

Regards

Khalil

[Former Member · Accepted solution]

Hello, Khalil! Glad to see you!

When I try to modify a field into the CR (without exiting) created from SD AND save it I have a dump like this

Runtime Errors SAPSQL_ARRAY_INSERT_DUPREC

Exception CX_SY_OPEN_SQL_DB

Information on where terminated

Termination occurred in the ABAP program "SAPLCOM_PARTNER_DU" - in

"COM_PARTNER_UPDATE_DU".

The main program was "SAPMSSY4 ".

In the source code you have the termination point in line 65

of the (Include) program "LCOM_PARTNER_DUU01".

The termination is caused because exception "CX_SY_OPEN_SQL_DB" occurred in

procedure "COM_PARTNER_UPDATE_DU" "(FUNCTION)", but it was neither handled

locally nor declared

in the RAISING clause of its signature.

The procedure is in program "SAPLCOM_PARTNER_DU "; its source code begins in

line

1 of the (Include program "LCOM_PARTNER_DUU01 ".

But if I retrying to do the same after exiting from transaction - dump is absent!!!

[Former Member]

Hello Khalil,

I read a problem that you once faced regarding "Display/change trans." button disabled"

I am facing this same problem with this button within Change Request Management.

Could you please tell me what exactly you have changed in what Action Pofile in the Sort Number to disable this problem.

It would be of great help if you could help me?

Kind regards,

Niels van Geffen

[khalil_serrhini]

Glad you found by yourself !!

Regards

Khalil

[khalil_serrhini]

Hello Again Dmitry,

can u tell me know how you did the document copy SD->CR

- Did u use standard functions ?

A - Is it thanks to SPPFCADM Action

B - Is it thanks to a SPRO Action defined for a certain status

- Is it a specific function ?

A - Is it thanks to SPPFCADM Action

B - Is it thanks to a SPRO Action defined for a certain status

It seems that when creating CR from SD, system keeps its hand on the newly created ticket and the database tables so you can not edit the document. Your dump seems like you tried to update a partner field and that copy of document is still master on table CRMD_PARTNER

Regards

Khalil

[Former Member]

Hi Khalil.

I use standart ppf action which call standart method SOCM_COPY_DOCUMENT with parameters:

CHECK = X

USER_STATUS = E000X

This action trigers on event - change status of my SLFN document.

[Former Member]

Hi Dmitry,

Can you copy paste in a reply the overview of your action profile (where all the names of the actions are displayed) ?

Best regards,

Stéphane.

[Former Member]

Thank you Khalil.

I have solved my problem. It was because of wrong sort number in action profile.