Estimated time to implement Service desk with ChaRM

[Former Member]

Hi,

I am going to be involved in a SolMan implementation, covering more or less the whole standard scenario of Help desk and Change Request Management.

Apart from developments, approximately how much time shall I consider for the project, and what is the split for these two scenarios? We are going to manage a single R/3 instance with circa 20 SolMan users in SolMan. The implementation team consists of 3 colleagues, none of them is a real expert.

Sure no one can tell me exact numbers, I just need some good estimation.

Thanks in advance,

Ádá

[Former Member · Accepted solution]

I guess it should take minimum 4 weeks to understand the whole process and implement it without hassles, including any custom configuration which you would like to do for your organization.

Regards,

Sneha Vyas.