Error in Integration of Defect Module of HP QC with SolMan Ehp 1

[rayapudi_praveen]

Hi,

We are using QC version 10 patch 12 and connected with SolMan Ehp 1 for testing.

We are facing a problem in integrating the defect module of QC with Service desk of SolMan.

The required settings are done in SPRO -> SAP Solution Manager -> Scenario-Specific Settings -> Third Party Integration -> SAP Quality Center by HP -> Integration Defect Management.

SPRO -> SAP Solution Manager -> Scenario-Specific Settings -> Third Party Integration -> External Service Desk

We have also implemented the SAP note 1289155.

We are not using the Standard message type SLFN instead we have ZLFN.

See the bellow error message in QC during field maping.

The number of required defect fields in Quality center is different from the number of required support message fields in Application: u201Ceclsh112; WAS; 100u201D. Make sure the number of required fields is equal in both systems before you continue.

Can any one suggest on this.

Thanks in advance.

Praveen

[raghavendra_bdeshpande · Accepted solution]

Hi Praveen,

Please try this,

1) First customize External Service Desk entries in the Customizing tree.

2) If you still get the same error then check the service ICT_SERVICE_DESK_API it has to be released and have the same communication user assigned as a service ICT_SERVICE_DESK_API_MQC.

Hope this solves the issue.

Thanks,

Raghavendra.

[rayapudi_praveen · Accepted solution]

Thanks for the update!

We have been able to see SAP fields in QC and we have done field mapping, but we got the following error,

"Failed to export defect to external system Error code:3 Val1:SOLMAN_ICT034,43 Val2: System IDs incorrect or not set Val3: Val4:"

Please anybody can help.

Thanks,

[raghavendra_bdeshpande · Accepted solution]

Hi Praveen,

Try this it should solve the issue.

It seems that there is something wrong with your configuartion for the external service desk.

If possible could you remove the external service desk from in

Transaction ICTCONF and redefine it again?

Once you have done that please do the following steps:

- Go to the Solution Manager project

- Open the dialog to connect to a QC project

- Confirm the dialog.

This will update the assignment with all technical details.

You can check the results in the Site Admin. There navigate to the corresponding QC project and check the content of table BLUEPRINTS. There should be exactly 1 entry with the relevant information for the service desk integration (see attached "BLUEPRINTS(QC).doc").

Hope this helps.

Thanks,

Raghavendra.

[rayapudi_praveen · Accepted solution]

Thanks Raghavendra for your support.

Now its synchronized, messages are moving to solman from QC.

When we try to assign responsibility to SAP, its through an error like

"Assigning responsibility to external system failed"

Any suggestion on this?

Thanks,

Praveen

[Former Member · Accepted solution]

Hello,

Can you please help me out in this. I am facing the same issue in QC " field mapping...........".

I have done through all the activities defined in External service desk as well.

Still getting the similar error

Kindly suggest.

Regards,

Gagan

[karlcaj · Accepted solution]

Hi Praveen, All,

I also am experiencing the same error message from the HP QC logs when trying to synchronize defects from ALM 12.00 and Solution Manager 7.1 SP 11:

"Error code:3 Val1:SOLMAN_ICT034,43 Val2: System IDs incorrect or not set Val3: Val4:"

Has anyone been able to resolve this?

Many thanks,

Karl