Wily introscope 8.2.2 service not starting

[Former Member]

Hi All,

I have recently installed wily introscope on our new solution manager server, other than a few issues with modules the manager starts up without problems from a command line.

When I try to start the manager as a service the wrapper application performs this error.

STATUS | wrapper | 2010/07/14 17:35:37 | --> Wrapper Started as Service

STATUS | wrapper | 2010/07/14 17:35:37 | Java Service Wrapper Standard Edition 32-bit 3.3.6

STATUS | wrapper | 2010/07/14 17:35:37 | Copyright (C) 1999-2009 Tanuki Software, Ltd. All Rights Reserved.

STATUS | wrapper | 2010/07/14 17:35:37 | http://wrapper.tanukisoftware.org

STATUS | wrapper | 2010/07/14 17:35:37 | Licensed to CA Wily Technology for Introscope Enterprise Manager

STATUS | wrapper | 2010/07/14 17:35:37 |

STATUS | wrapper | 2010/07/14 17:35:37 | Launching a JVM...

INFO | jvm 1 | 2010/07/14 17:35:37 | java.lang.NoClassDefFoundError: org/tanukisoftware/wrapper/WrapperSimpleApp

INFO | jvm 1 | 2010/07/14 17:35:37 | Exception in thread "main"

ERROR | wrapper | 2010/07/14 17:35:37 | JVM exited while loading the application.

STATUS | wrapper | 2010/07/14 17:35:42 | Launching a JVM...

INFO | jvm 2 | 2010/07/14 17:35:42 | java.lang.NoClassDefFoundError: org/tanukisoftware/wrapper/WrapperSimpleApp

INFO | jvm 2 | 2010/07/14 17:35:42 | Exception in thread "main"

ERROR | wrapper | 2010/07/14 17:35:42 | JVM exited while loading the application.

STATUS | wrapper | 2010/07/14 17:35:46 | Launching a JVM...

INFO | jvm 3 | 2010/07/14 17:35:46 | java.lang.NoClassDefFoundError: org/tanukisoftware/wrapper/WrapperSimpleApp

INFO | jvm 3 | 2010/07/14 17:35:46 | Exception in thread "main"

ERROR | wrapper | 2010/07/14 17:35:46 | JVM exited while loading the application.

STATUS | wrapper | 2010/07/14 17:35:51 | Launching a JVM...

INFO | jvm 4 | 2010/07/14 17:35:51 | java.lang.NoClassDefFoundError: org/tanukisoftware/wrapper/WrapperSimpleApp

INFO | jvm 4 | 2010/07/14 17:35:51 | Exception in thread "main"

ERROR | wrapper | 2010/07/14 17:35:51 | JVM exited while loading the application.

STATUS | wrapper | 2010/07/14 17:35:56 | Launching a JVM...

INFO | jvm 5 | 2010/07/14 17:35:56 | java.lang.NoClassDefFoundError: org/tanukisoftware/wrapper/WrapperSimpleApp

INFO | jvm 5 | 2010/07/14 17:35:56 | Exception in thread "main"

ERROR | wrapper | 2010/07/14 17:35:56 | JVM exited while loading the application.

FATAL | wrapper | 2010/07/14 17:35:56 | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving up.

FATAL | wrapper | 2010/07/14 17:35:56 | There may be a configuration problem: please check the logs.

STATUS | wrapper | 2010/07/14 17:35:56 | <-- Wrapper Stopped

STATUS | wrapper | 2010/07/15 09:47:08 | --> Wrapper Started as Service

Unless I am missing something (most probable), it looks like the Java Main class wrapper.java.mainclass=org.tanukisoftware.wrapper.WrapperSimpleApp is looking for java.lang.NoClassDefFoundError

Not being a java person language issue?

Anyway has anyone had this issue or resolved it?

Running windows 2008 R1 enterprise, oracle DB, solution manager EHP1

Many thanks

[guilherme_balbinot · Accepted solution]

Hello Mike,

Please check the following notes:

1273028 Introscope 8 Release Notes

797147 Wily Introscope Installation for SAP Customers

There're pre-installation steps and directions on which version to

install in those notes.

Also please read note 1273028 - Introscope 8 Release Notes - at Page 6 -

Known problems in all Releases 8.x.

There are some issues with windows server 2008, please follow the

recommendations in this note that apply to you.

Best regards,

Guilherme Balbinot

Edited by: Guilherme Balbinot on Jul 15, 2010 10:17 PM

[Former Member · Accepted solution]

Hi Guilherme

Just for yours or anyone running this under windows 2008, you were correct with note 1273028.

If the windows service still fails to start please check if files ServiceWrapper.jar and ServiceWrapper.dll are present in folder lib. If not download them from attachment of this note: ServiceWrapper_822.zip for release 8.2.2.0, ServiceWrapperWindowsAMD64SAP.zip for previous 8.x releases.

The service should start although giving an error message regarding the ServiceWrapper.dll. You can ignore this error.

I noted that the installer did not install ServiceWrapper.jar and ServiceWrapper.dll, I down loaded both attachments, however ServiceWrapper_822.zip only seemed to work.

Thanks for your help

Mike

[Former Member · Accepted solution]

Thanks Mike for your feedback. Worked for me too

If I had the option, I would have assigned points to you

[Former Member · Accepted solution]

HI Mike,

I have the same issue and ours is Windows 2008 64bit. Even though I copied the files from ServiceWrapper_822.zip to lib folder, the Windows Intro-scope service unable to start complaining that ServiceWrapper.dll is 32bit and its not compatible with 64bit.

Thank You,

Srav

[Former Member · Accepted solution]

Just adding thanks as well.

We also had this problem on Windows 2008 R2 64-bit but the ServiceWrapper_822.zip files did correct the problem. The log show an error with ServiceWrapper32.dll being 32-bit for 64-bit JVM but the service was able to start.

The OSS note 127308 did say to ignore this error.