Gross weight scale based condition behaving badly

[former_member1115366]

We have an occasionally-recurring issue with a pricing condition. The condition (ZH05) does not consistently copy the correct value from the sales document to the invoice.

The sales order consistently calculates the ZH05 correctly. The problem is that, on occasion, the ZH05 in the billing document is different from the value in the sales order. The difference has been observed to range from small to great, and can be either positive or negative.

When we find that the ZH05 is not correct in the billing document, it is quite simple to fix: cancel the billing document and re-invoice the delivery. The new billing document always gets the correct ZH05 u2013 the value that matches the sales order.

We have never been able to recreate the issue in our test system. Every test document just bills correctly and consistently with the sales order. Our testing included individual documents as well as production-mimicking batch invoice generation.

Scales: ZH05 is a gross-weight scale basis condition of scale type B (To-scale).

Control Data: It is assigned condition class A (discount or surcharge) and calculation type D (Gross weight). The condition control is A (Adjust for quantity variance) in the sales order u2013 this changes to D (Fixed) in the billing document. Condition origin is A (Automatic pricing).

Our version is 4.7 enterprise.

[former_member1115366]

SAPu2019s response directed us to remove a custom requirements routine that enforced the cap on the condition. So we set up a second condition to apply a fixed dollar amount at and above the weight limit, which works satisfactorily.

While the situation is resolved, the behavior of the system remains unexplained. We have configured the system to copy the condition value from the sales order to the billing document. A requirements routine, whether custom or not, should not affect that copy-controlled configuration.

Regards to all,

Ken

[former_member1115366]

Okay, I have created a customer message for SAP on this. We shall see what the paid experts say. IN the mean time, if anyone knows of Notes that describe weight-based allowances with scales that don't always copy accurately from the sales document item to the billing doc item, I would be much obliged.