Where to call FOPS

[Former Member]

Dear All ,

Hope you all are fine, i want to ask that if i defines the front office process in the Config,how i will call them ?

your suggestion and solution will be highly appreciated .

Thanks

Khan

[oliviawalsh · Accepted solution]

Hello,

The front office process is uaually called from the Action Box in CIC0 or from the navigation area data environment.

Customizing under SAP Utilities -> Customer Service -> Front Office -> Define Front Office Processes.

Please see the following link for more information:

http://help.sap.com/saphelp_utilities472/helpdata/en/38/1a6c35a018d041e10000009b38f839/frameset.htm

Regards

Olivia

Edited by: Olivia Walsh on Jul 13, 2010 9:39 AM

[Former Member]

Dear ,

If i have define the FOP in define FOP config , and i want to call it after the service notification completed through development

how i will give the refernce of FOP ?

Thanks

Khan

[oliviawalsh]

HI Khan,

The FOP needs to be executed directly from the screen.

You assign the FOP to a transaction in the Actionbox via EWFC0.

Perhaps a worflow would be more suited to the functionality you require:

http://help.sap.com/saphelp_utilities472/helpdata/EN/5a/a2fe882c4c11d2899b0000e828485b/frameset.htm

http://help.sap.com/saphelp_utilities472/helpdata/EN/c5/e4a930453d11d189430000e829fbbd/frameset.htm

I hope this is helpful

Regards

Olivia

[Former Member]

Thanks for you reply , following is the requirement on which i am working :

For Reconnection notification:

For Example : When i close my service notification, it will ask me a decision that you want to create a reconnection order or not if yes , create the Reconnection order then process end .

For Move In Notification:

Similarly if , after closure of Service notification it will ask that you want to move in cutomer or not , if yes then it will go to Move in trasaction then after move in , directly take to installation etc ..

Thanks

Regards

Khan

[oliviawalsh]

Hi,

OK so I think it may be a workflow that would suit best:

Create Reconnection Order (Workflow) (ISUREC12)

http://help.sap.com/saphelp_utilities472/helpdata/EN/5a/a2fe882c4c11d2899b0000e828485b/frameset.htm

Regards

Olivia