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What is the process of closing a notification / order

Former Member
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We are in the process of testing MAM 3.0 SR1 for a maintenance system; we do not see on the notification header and order header flag to close either notification or order.Is this not a standard function in MAM.

Thanks for your help

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Answers (2)

Answers (2)

Former Member
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Hi Laid!

Could you pl verify that a Status Profile is assigned at the Notification Level While Creating the Notification in your Backend.This the profile used to control user statuses.If this is not assigned you may have to assign it in IW22.Then it should be available in the MI Client(Under Available Status) for that notification.

Let me know if this helps.

Thank You

Gisk

Former Member
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Thanks Gisk,

I created a user status on notification header called COMP and we used a BAPI in R3 to set the completion status on the notifications that have a user status COMP from the device.

How about the order? we are having the issue of completing notifications that are assigned to orders. On the documentation, it says that at closing the order all assigned notif will be closed in R3 automatically. This is not happening for order/notif from MAM.. Any thought?

Thanks again

Former Member
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Hi Laid!

Could you pl double check, if this is happening correctly by Completing the Order(COMP) directly in the backend system and verify that the Notification Assigned to the Order is also set with the same status COMP.Hope you might have verified this already.Just confirm me if it is happening correctly in the Backend(without MAM) and it is not working as expected in MAM.

Also verify the Status Profiles both in the Order and the Notification for the existence of COMP status.

Thank You

Gisk

Former Member
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Hello Gisk,

Thanks for your quick response.. in the backend the system is working as expected if the order & notification are both created in R3. The issue is when the data is coming from MAM.

Thx again

Former Member
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Hi Laid,

You cannot close an order or a notification from the client. It has to be closed from the backend.

You cannot even mofidy and order on the client.

Regards,

Rahul

Former Member
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Thanks Rahul, but from the device there should be a flag to complete a notification like the complete flag on the task?

In our business process, a user should be able to flag a notification as being completed.

Thanks again

Former Member
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Hi Laid,

There are options of closing an order/notification from the client like final time confirmation. When the user does confirmation than the order gets completed.

Please refer the MAM PDFs available on SAP service marketplace.

Regards,

Rahul