Number Range BU_PARTNER & CRM_SERVIC

[Former Member]

Hi,

We have newly Installed the Solman 7 EHP1. I have configured Standard Service Desk & CHARM.

But when I created first support message its number is 8000000074 next number is 8000000075. After this next ticket number is 8000000080, 8000000082.

There is no continus numbers.

Even in Business Partner number also I am not getting the sequence. Randomly system is assigning numbers.

What coud be the reson.

objects BU_PARTNER & CRM_SERVIC

Regards

PK

[Former Member · Accepted solution]

Hi PK,

I see two reasons for this not so randomly assignements :

1. If you create a support message, a number is reserved within the number range you define, but if you don't save the message, the number will be lost.

2. there a buffering system for reserving numbers in the application server this buffer can be the reason why there is a gap in ticket numbers (Tx SNRO).

Hope it helps.

Regards,

Stéphane.

[jiamin_pan]

have u generate ur change request and change management document from the Service desk tickets?

maybe u have setup the different range number for different type tickets. Define the number range in SNRO/SNUM

and do affection number range to ticket type in spro