because of error 513, no message was created in support desk system

[Former Member]

Dear SAP,

I have just implemented the service desk in our SOLMAN system.

From D03 system for example, I want to create a message :

1. Help

2. Create Support Mesages.

I get this error :

"because of error 513, no message was created in support desk system"

Message no. BCOS005

I have read OSS and apply recommandations from OSS Note 498984 and 1261046.

I still have this issue.

Thanks in advance for your input.

Best regards

P. Cuennet

[prakhar_saxena]

Hi

did you check this note

Note 864195 - Error 513 when you enter Support Desk Message

Hope it helps

Regards

Prakhar

[Former Member]

Dear all,

thanks for your input.

1. I am not using SLFN.

2. Table BCOS_CUST is correctly set in my managed (satellite) systems.

3. DNO_CUST01 in SOLMAN : SLFN0001_STANDARD_DNO

4. DNO_CUST04 = Process Type = SLFN

5. I can create a message when I am connected in P04 (solman, where the service desk is installed).

I get this error from all managed (satellite) systems.

Regarding roles :

1. in SOLMAN - P04, SAP_SUPPDES_CREATE is assigned to my user.

2. In managed system, role SAP_SV_FDB_NOTIF_BC_CREATE is assigned to my user.

But as I have SAP_ALL and SAP_NEW, this should not be the reason of the error.

Best regards

P. Cuennet

[Former Member]

Hi Pascal,

If you are not using SLFN, that means you have created your own support message type (e.g. ZLFN) so you have to maintain ZLFN in DNO_CUST04 for process type.

Hope it helps.

Stéphane.

[Paul_Babier]

Dear Pascal,

This is more than likely an authorization issue.

To resolve the error 513, would you please assign the role

SAP_SUPPDESK_CREATE to the key user and check whether the issue is

resolved or not?

Hope this resolves.

Regards,

Paul

[Former Member]

Dear Paul,

Thanks for your input.

That was the problem.

I thought I have to add SAP_SUPPDESK_CREATE to any users who wanted to create a message in the service desk.

I initially added this role to my user to test it.

I now know that I only have to add it to user referenced in the RFC SM_P04CLNT100_BACK.

Best regards

P. Cuennet

[Former Member]

Great Paul

I got the same problem and i have added the role in solman as suggested and then added the required users to the role and resolved my issue.

Great!

[jiamin_pan]

First of all, ur service desk is ZLFN or SLFN ?

1) plz make sure that u have maintained the table BCOS_CUST in ur satellite system :

Add OSS_MSG W RFC to solman CUST620 1

2) In solman, check ur action profile in DNO_CUST01of SLF1

3) Check ur DNO_CUST04 if the process type is SLFN or ZLFN (in case u have ur customized SD)

By the way, this is quite a periodic question in this solman forum, plz do some research before post the question