service desk message in CRM_DNO_MONITOR

[Former Member]

Hello all,

We are experiencing some issues while trying to save/confirm SAP message in CRM_DNO_MONITOR. The issue started I tried to attach a file weeks ago with the message ..it gave me short tump with the error message UC_OBJECTS_NOT_CONVERTIBLE. Now i am no longer trying to attach any files but just trying to confirm/reply to SAP but this time it takes forever and times out eventually. The last short dump error TIME_OUT (TIME limit exceeded) is what i got.....any suggestions what could be the issue here? thanks

[Former Member]

Hi,

Trying a index refresh via function module ABADR_INDX_REFRESH might help.

Else please provide the full details of the dump obtained.

Regards,

Srikishan