Designer (Universe) crashes at startup

[Former Member]

Windows 7 Dell Latitude E6510 Laptop with 3 screens, one driven by Tritton SEE2 XTREME USB display driver device.

Contents of: C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\designer below:

1 processor P Family 6 Model 30 Stepping 5

Windows 2000 Workstation v5.1 build 2600 (S)

Physical Total/Avail: 1.048.575 Kb / 1.048.575 Kb

Temp directory C:\Users\AMAGRU~1\AppData\Local\Temp\ (1 Kb available)

'Unknown' video card

1920 x 1080 in true color

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Unhandled Exception

Code: e06d7363

Description unavailable

Call stack:

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Module at 0x757c0000: C:\Windows\system32\KERNELBASE.dll v 6.1.7600.16385 [E]

address: 0x757c9617

Module at 0x7c340000: C:\Windows\system32\MSVCR71.dll v 7.10.3052.4 [E]

address: 0x7c359aed

Module at 0x55060000: C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cpi18n.dll v 11.5.10.1263 [E]

address: 0x55088183

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Application:

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5308 "

current thread 0x1AF4

started: Thursday, July 08, 2010 at 13:18 PM

ends: Thursday, July 08, 2010 at 13:18 PM

User mode: 46 ms Kernel mode: 218 ms

Loaded modules:

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0x00020000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\io-vc-mt.dll v 0.0.0.0

0x001D0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\thread-vc-mt.dll v 0.0.0.0

0x001F0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\time-vc-mt.dll v 0.0.0.0

0x00210000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\network-vc-mt.dll v 0.0.0.0

0x00230000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\helper-vc-mt.dll v 0.0.0.0

0x00250000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\security-vc-mt.dll v 0.0.0.0

0x00260000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\streaming-vc-mt.dll v 0.0.0.0

0x00390000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\desengine.dll v 11.5.10.1263 [English (United States)]

0x00400000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\designer.exe v 11.5.10.1263 [English (United States)]

0x00590000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\btuc320vc71.dll v 3.2.0.0 [English (United States)]

0x006C0000 C:\Windows\system32\MFC71U.DLL v 7.10.3077.0 [English (United States)]

0x007D0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\tools.dll v 11.5.10.1263 [English (United States)]

0x00940000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\libxml2.dll v 2.6.19.0 [English (United States)]

0x00A00000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\wstkCommon.dll v 11.5.10.1263 [English (United States)]

0x00A80000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\pdflib.dll v 6.0.3.0 [English (United States)]

0x10000000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\file-vc-mt.dll v 0.0.0.0

0x12000000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\xerces-c_2_1_0.dll v 2.1.0.0 [English (United States)]

0x49C00000 C:\Windows\system32\cxlibw-3-1.dll v 11.5.10.1298 [English (United States)]

0x4A800000 C:\Windows\system32\icuuc30.dll v 3.0.0.0 [Language Neutral]

0x4A900000 C:\Windows\system32\icuin30.dll v 3.0.0.0 [Language Neutral]

0x4AD00000 C:\Windows\system32\icudt30.dll v 3.0.0.1 [Language Neutral]

0x53000000 C:\Windows\system32\fssl-1-2-1-2.dll v 1.2.1.2 [English (United States)]

0x53120000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cs_tools.dll v 11.5.10.1263 [English (United States)]

0x53390000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cs_helpers.dll v 11.5.10.1263 [English (United States)]

0x53430000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cube.dll v 11.5.10.1263 [English (United States)]

0x536D0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\unvtools.dll v 11.5.10.1263 [English (United States)]

0x53B10000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\kagtux.dll v 11.5.10.1263 [English (United States)]

0x53BD0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cplib.dll v 11.5.10.1263 [English (United States)]

0x53F60000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cnxsrv.dll v 11.5.10.1263 [English (United States)]

0x54110000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\TraceLog.dll v 11.5.10.1263 [English (United States)]

0x541C0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\ksqldg.dll v 11.5.10.1263 [English (United States)]

0x542C0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\sessmgr.dll v 11.5.10.1263 [English (United States)]

0x54430000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cpcoll.dll v 11.5.10.1263 [French (France)]

0x544F0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\uitools.dll v 11.5.10.1263 [English (United States)]

0x546C0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\rptdisp.dll v 11.5.10.1263 [English (United States)]

0x54740000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\krptdlg.dll v 11.5.10.1263 [English (United States)]

0x547E0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\BOFCEngine.dll v 11.5.10.1263 [English (United States)]

0x54860000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\dlg1.dll v 11.5.10.1263 [English (United States)]

0x548F0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\i18n.dll v 11.5.10.1263 [English (United States)]

0x549E0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cpxml.dll v 11.5.10.1263 [English (United States)]

0x54AB0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\category.dll v 11.5.10.1263 [English (United States)]

0x54AF0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\dlgdll.dll v 11.5.10.1263 [English (United States)]

0x54D40000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\RepAttr.dll v 11.5.10.1263 [English (United States)]

0x54D70000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\bofcui.dll v 11.5.10.1263 [English (United States)]

0x54E30000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\boDeploy.dll v 11.5.10.1263 [English (United States)]

0x55030000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\BOCP_1252.dll v 11.5.10.1263 [English (United States)]

0x55060000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cpi18n.dll v 11.5.10.1263 [English (United States)]

0x55290000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\kquery.dll v 11.5.10.1263 [En

[former_member793810 · Accepted solution]

Hi,

Have you checked this SAP Note:

1396708

[https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F64653D3030312669765F7361706E6F7465735F6E756D6265723D3133393637303826]

Regards.

Bashir Awan

[Former Member]

Hi Andrew,

Was Designer working before? Is this a new BO install? If so, it may have installed under the "Program Files (x86) folder, which will cause problems.

Thanks

[Former Member]

It's a new install on this machine. I don't think I've ever opened the program on this machine before today. I have a Windows XP machine where it has worked.

The path to designer.exe on my machine is: C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86

If I uninstall and reinstall will there be some option I'll see to correct my problem?

This came with BO Enterprise XI, by the way, not 2008.

[Former Member]

Does anything else in BO work, like CMC or Webi? It appears your install is in the correct folder. It could be an issue with XI on Windows 7. I don't think BO officially supports Windows 7 until the most recent service pack for XI R3.1 SP3. But I also know some people have gotten earlier versions to work with Windows 7. You may want to check your ODBC drivers, as they may be the newer ones that XI cannot use.

If that doesn't work, I am not sure if a reinstall will do any good. Sounds more like you need to upgrade your BO.