Getting error while saving billing doc with output type " External send"

[Former Member]

Hi,

My requirement is to send an external email to the customer when user create/change the billing document.

for this i have created a new output type ZEAU, have done with the condition record settings in VV31 transaction also have created the communication strategies with INT. configure the SCOT for internet. Configured NACE with the routine and the its form.

i read too many thread on SDN for the configuration and have done all settings fine as far as my knowledge.

Problem is when i run the transaction VF02, goto -> header-> output, select the output type as ZEAU, medium as 5 external send, partner as BP and set the communication methods and click on save the output type status flag is turning into red.

when I open the processing log I an getting the following information in it:

Type text message

Green flag: Object 8060000567

Green flag: Output type: AU : Invoice Email

Green flag: Processing log for program /BAY4/IC_AU_RVADIN02 routine YENTRY

Red flag: Please enter an address number

Red flag: Communication type cannot be used

Please help me to come out of this problem; i am not able to understand where i have missed the address number.

same setting i have done for V1 sales order and there I am able to send the email with output type as " External send" issue is coming when I am using the "external send " for billing where as " print output " type is working fine with billing.

Regards

Anand

[Former Member]

problem is solved

thanks to all

[Lakshmipathi]

Either you should have closed this OLD thread without adding any such comment so that this thread wont come on top after one year, or atleast could have updated as to how the issue is resolved by expressing thanks to the members who have helped you. Better try to develop this practice and act in a professional way.

thanks

G. Lakshmipathi

[sachin_g]

Dear Anand

Can you please let us know how you resolved the issue ?

[Former Member]

yes email id is there in customer master. but still getting the error. please help!

[jpfriends079]

try tcode SCOT.

Or for better understanding follow following links:

Hope this time this can assist you

Thanks & Regards

JP

[jpfriends079]

Define communication strategy with communication type having email as the first preference. Configure your output type to use that communication strategy with Transmission Medium 5 (External send), sapscript as for medium 1(print). Also set up the partner function for medium 5 to the correct partner function which will have the email address.

Check whether communication method in your output condition record is INT?.

Thanks & Regards

JP

[Former Member]

Dear JP,

I have checked all the settings as you have mentioned in your reply and found all are in place.

but still i am getting the same error. please help me.

Thanks!

[jpfriends079]

In master data maintained immediate release after saving the document. (option 4)

Regards

JP

[Former Member]

it is also there. but still not working.

[Former Member]

Hi,

Pls chek whether BP partner is maintained with the Email id in the customer master?

Regards

TMK