Customer complaint

[Former Member]

HI

If we receive a claim from our customers containing several materials should we then create a quality notification (q1) for each material or should we add each material to an item in one quality notification?

Best regards

Jesper Duholm

[Former Member · Accepted solution]

Hi

I have added the SAP field 'Reference notification' to the tab 'reference objects'.

Are there another way? I think it would be nice to have the link in order to follow the complaint all the way back to our vendor.

Best regards

Jesper Dueholm

[Former Member · Accepted solution]

if u want to link customer notification to vendor notification then maintain separate notification for each material.

item tab in notification is basically for defects entry

[Former Member]

Hi

Yes I'm referring to the Item tab inside QM01.

I think we would create one return sales order for all materials (maybe we should make one per material?).

Afterwards we would link the customer complaint (quality notification type Q1) to a vendor complaint (Q2).

I thing the vendor complaint would only contain one material. So we thought that we would link several vendor complaints to one customer complaint. But as far as I can see it is only possible to link one vendor complaint to a customer complaint?

Best regards

Jesper Dueholm

[Former Member]

Hi

How are you linking Q1 and Q2? Can you please explain?

[Former Member]

Hi

Not clear about your requirement. Are these notifications to be generated against one sales order/PO?

Are you referring to the Item tab inside QM01? Then these items refer to defect types and locations., not materials.

Pls elaborate.