CRM_DNO_MONITOR Status problem

[Former Member]

CRM_DNO_MONITOR: Few Status is greyd out in change mode

Hi,

We are facing an unusual problem in our solution manager system.

We are unable to change the status of service desk ticket.

There are having 7 status.

1. New

2. Customer action

3. Sent to SAP

4. Proposed solution

5. Dev in progress

6. Discussion pending

7. Confirmed

currently the ticket is in "In Process status" now we want to change it

to "Customer Action", but its greyd out. Not able to select the

status "Customer Action".

Please help...Our SLA report is getting distubed coz of this.

[jiamin_pan · Accepted solution]

Trx : CRMBS02 to change de status of all type tickets

[Former Member · Accepted solution]

How can we reomove the errors from the header data ?

(Partner 524 (Message Processor) is neither an employee nor an organizational unit)

[jiamin_pan · Accepted solution]

how this message processor is defined ? by TRX : BP_GEN ?

create the Business Partner of the User by BP_GEN the place him in the right team of PPOMA_CRM if needed

[Former Member · Accepted solution]

No, We are using Trans: BP to create bus partnr...

[Nibu · Accepted solution]

Hi

In order to avoid this error, you need to change the business partner 524 as an Employee role . Through the BP Tcode you can assign these roles for this particular BP

Regards,

Nibu Antony

[Nibu · Accepted solution]

Hi

In order to avoid this error, you need to change the business partner 524 as an Employee role . Through the BP Tcode you can assign these roles for this particular BP

Regards,

Nibu Antony

[Former Member · Accepted solution]

Hi,

How can we change the BP role to employee role ?.... Please guide

[RajeevP · Accepted solution]

Hi,

Go to the transaction BP-- Open BP (Shift +F5)-- Enter you Business Partner Id-- take in to change modeSelect the 'Display in BP role' as EmployeeFill the country name in Address tabFill the user name in Identification tabSave. You are done!

Rajeev

[RajeevP]

Hi,

Are you changing the status manually without using any actions associated with it?

Please follow the path provided by Nibu and check the highest and lowest status number assigned. You might want to change that too.

Rajeev

[Nibu]

Hi

SPRO > Solution manager >Scenariio Specific > Status Profile > Select SLFN001 (if you have any custom status profile, selct it) > Select In Process > Double click it> Tick the Allow option . It will help you to change status from In progress to any of the other status.

Regards,

Nibu Antony