Error Filling 'Message Processor'

[Former Member]

Hi all!

My 'organization model' is the following:

Assignment Plan (CRM).....................Code.......................ID.........................Business partner.....Valid from

...Service Provider..............................CCC........................O 50000607..........0000000033............01.01.2006

......Service Desk...............................ServiceDesk.............O 50000608..........0000000032............01.01.2006

.........Service Manager.......................SrvcManager............S 50000614........................................01.01.2006

.........1st Level Support......................1stLevel...................O 50000609..........0000000034............01.01.2006

............1st Level Support Employee ...1stLevelEm..............S 50000615 .......................................01.01.2006

...............Robert Neuner /...................0000000011.............BP 0000000011................................. 01.01.1900

..................Robert Neuner..................Neuner....................US NEUNERR ...................................01.01.1900

...............Robert Neuner ....................Neuner....................US NEUNERR....................................01.01.1900

.........2nd Level Support......................2ndLevel..................O 50000610..........0000000035............01.01.2006

............BC-Team...............................BC..........................O 50000611..........0000000036............01.01.2006

...............BC-Team Employee.............BCEmployee...........S 50000616........................................01.01.2006

..................Robert Neuner /................0000000011.............BP 0000000011..................................01.01.1900

...............Robert Neuner.....................Neuner....................US NEUNERR....................................01.01.1900

............CRM-Team............................CRM........................O 50000612..........0000000037............01.01.2006

...............CRM-Team Employee..........CRMEmployee.........S 50000617.......................................01.01.2006

..................Robert Neuner /................0000000011.............BP 0000000011..................................01.01.1900

...............Robert Neuner.....................Neuner....................US NEUNERR....................................01.01.1900

and in the 'support message' I want to see the following:

Field 'Support Team' -> '36' ('BC' 'BC - Team) ==> and that's ok, this value I create Transaction 'PFAC_RESPO' -> 'AC' '13200137'

Field 'Message Prosessor' -> '11' (BP No. from Neuner form the BC-Team) or 'NEUNERR', but this field is always emtpy!!!

How can I get this value(s)?

Are the value available via 'PFAC_RESPO' -> 'AC' '13200137' or

via customizing SLOG -> CRM -> Basic Function -> Partner Processing -> Define Partner Determination Procedure -> Procedure 'SLFN0001' -> Partner Functions in Prodedure -> Function 'SLFN0004 Message Processor' -> GoTo -> Details -> Access sequence (which one of this entries)?

thx in advance,

kind regards

Franz

[Former Member]

Hello Franz

Are you trying to use the rule and automatically assign the processor to the message as soon as the message is created ? Or you are manually assigning the processor after the message is created ?

Regards

Amit

[Former Member]

Hi Amit,

I try to use the rule and automatically assign the processor to the message as soon as the message is created!

Regards,

Franz