Error while parsing AS2 message: DECRYPTION_ERROR in Seeburger Workbench

[Former Member]

Dear all,

In our production SAP PI 7.1 server, we are getting the below error in the Seeburger Workbench screen.

Error:

State Error on receive, task will not be retried

"State Description Error while parsing AS2 message: DECRYPTION_ERROR # com.seeburger.ediint.edi.EDIMessageException: message decryption failed: failed to decrypt message: provider BC not found"

Imp points to note are:-

1. This error is not specific to one interface. 3-4 interface messages have this error.

2. And even for a particular interface that has this error, we could see that some messages are getting processed without any issues, and some error out, so we are not in a position to conclude anything.

Because of the above issue, many business critical messages are pending to be processed.

If any one has encountered this before error, pls share your inputs to resolve this or any workarounds to temporarily handle the issue will be appreciated.

Thanks,

Younus

[prateek]

The decryption certificate you are using in communication channel seems to have some problem. Check if the certificates are still valid. Also check if the receiver partners have not performed any change in the certificates at their side.

Regards,

Prateek

[Former Member]

Hi,

We are not able to check the source message, as it is not reaching PI at all. This error is being displayed in Seeburger Workbench.

The error is intermittent.

Please share any other points or the root cause of the issue.

Regards,

Younus

[shweta_walaskar2]

Hello Younus,

We are facing exactly same problem in some of our scenarios.

It is strange that this error doesn't occur all the time ,only some messages fail with this error.

I know ,this is a worst approach,but as we couldn't find any solution,we have adopted a workaround to request partner to resend the message and this works well .

Thanks.

Regards,

Shweta

[Former Member]

Hi,

now I am also faced with this problem, but every message fails.

Did you find a solution? Did you change the private key in your system or any other changes to the decryption engine?

kind regards

Frank

[shweta_walaskar2]

Hello Frank,

No,we didnt make any changes to our scenario.

We still receive this error intermittently.

Thanks a lot.

Regards,

Shweta

[Former Member]

Hi Younus,

Have you compared a failed message with a successful one for the same sender? and are there any difference between the two?

regards