Always first item from the punchout catalog will get missed in SRM cart

[Former Member]

Hi All,

Recently we have configured the vendor punch-out catalog in our SRM system. We are able to get in to their catalog and able to select the items. However we have observed the following.

1) When we select 3 items from the list we get only 2 items in to our cart.

2) When we select 4 items we get only 3 items to our cart

It is noted that always the first item selected will be missing when comes to SRM shopping cart.

We have debugged the Badi BBP_CATALOG_TRANSFER and observed in that only 2 items are entering in to SRM server in the first case and 3 items are entering in to SRM server in the second case.

One more thing observed that when we select only one item in the catalog, that comes to our shopping cart without any issues.

Can any body help me in this, is this issue with vendor side or can there be an issue at our SRM server.

Thnaks

psamp1

[robin_janke]

I take it that you checked the CATALLOG_CONTENT table? Does the table CATALOG_CONTENT_ERRORS have any errors posted?

Checking if the error is at the vendor site:

Check the source code of the vendor just before the shopping cart is returned to SRM. Sometimes it's easy, just right-click in your browser and click 'show source'. This opens the source html of the page. Search for "NEW_ITEM" and see if all products are there.

The difficult thing is that sometimes the vendor catalog uses a self-posting form. Timing is important then. Right after you click press the escape key, this stops your browser from continuing. Now do the above again.

Things you can bump into: you're too quick, there is no form with the NEW_ITEM lines. You're too slow: you're back in SRM already. So if it doesn't work at the first try, try again.

Check all the NEW_ITEM lines and see if the first item is missing there.