on 06-28-2010 10:49 AM
Hi Experts,
I need to configure SLA for service desk messages in my solution manager . That is , I have to define the deadlines for tickets based on their prioiry/catagory . Kindly let me know the steps to proceed and if any configuration document for the same . I did not find any standard document from SAP for the same.
Regards,
Nibu Antony
Hi Nibu,
Please check this blog:
/people/pascal.renet/blog/2009/08/05/slas-made-easy-in-sap-solution-manager
Rajeev
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Nibu,
Please have a look at this standard documentation offered by SAP.
[Service Desk|http://help.sap.com/saphelp_smehp1/helpdata/en/ff/6ea7a870ac469ea54cedd12666cc5d/frameset.htm]
Hope this is helpful enough.
Regards,
Paul
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Hi Nibu
SAP guide is also there you can check here (check pg 37 onwards for sla)
https://websmp110.sap-ag.de/~sapidb/011000358700000122472008E.PDF
Hope it solves ur prb
Regards
Prakhar
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