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E-Mail issue in EIC

Hi Al,

I have made all the setting for EIC and have activated the required services.I have executed the workflow

WS61000004 and have done a test one to see if the mails are reaching the agent inbox.

When I select the Inbox in EIC and give the task type as E-Mail I am able to see all the mails but I am not able to process it as its an error which says unable to read mail and also

An error occurred during event processing in view InboxResultView_VP.htm

An exception has occurredException Class CX_SY_REF_IS_INITIAL

Text: Dereferencing of the NULL reference

Program: CL_HREIC_IB_ENTITY_WI_VP======CP

Include: CL_HREIC_IB_ENTITY_WI_VP======CM003

Source Text Row: 20

Kindly help on this

Thanks

Swati

Former Member
Former Member replied

In Tcode: CRMC_IC_RTFRAMEWORK create a new runtime framework profile, for example: ZEIC

Component Set: HREICVP

Separate Display Mode: Off

Application IC_BASE

View Set Name workViewSet

View Area Name workViewSetArea

RT Rep.Src.Type

Application: HREIC_RT_REP_VP

Page: HREIC_RT_REP_VP.XML

History Type: Simple History Stack

Operation Mode: Automatic Recording of Changes in Work Area

In Tcode: CRMC_IC_MAIN i assume you have created your own Interaction Center WebClient profile.

Assign Function profile: Runtime with the new runtime framework profile (ZEIC) to your interaction center webclient profile.

Try again... Is this working?

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