E-Mail issue in EIC

[Former Member]

Hi Al,

I have made all the setting for EIC and have activated the required services.I have executed the workflow

WS61000004 and have done a test one to see if the mails are reaching the agent inbox.

When I select the Inbox in EIC and give the task type as E-Mail I am able to see all the mails but I am not able to process it as its an error which says unable to read mail and also

An error occurred during event processing in view InboxResultView_VP.htm

An exception has occurredException Class CX_SY_REF_IS_INITIAL

Text: Dereferencing of the NULL reference

Program: CL_HREIC_IB_ENTITY_WI_VP======CP

Include: CL_HREIC_IB_ENTITY_WI_VP======CM003

Source Text Row: 20

Kindly help on this

Thanks

Swati

[Former Member · Accepted solution]

Is this only happening when you process an e-mail or also when you create a new activity from scratch?

Can you give me some more info from transaction: CRMC_IC_RTFRAMEWORK.

Did you create a runtime framework with:

Component set: HREICVP

Application: HREIC_RT_REP_VP

Page: HREIC_RT_REP_VP.XML

??

[Former Member · Accepted solution]

Hi,

This is happening only when I am trying to process an E-mail.Activity is working perfectly

As you have requested from the transaction CRMC_IC_RTFRAMEWORK

Component Set is HREIC

Seperate Display Mode OFF

Application : IC-BASE

Workset Name: workViewSet

View Area Name : workViewSetArea

RT.Rep.Src.Type: BSP Application

Application ; HREIC_RT_REP

Page : HREIC_RT_REP.XML

This is a standard one and i have not made any changes to it.

Thanks and Regards

Swati

[Former Member · Accepted solution]

In Tcode: CRMC_IC_RTFRAMEWORK create a new runtime framework profile, for example: ZEIC

Component Set: HREICVP

Separate Display Mode: Off

Application IC_BASE

View Set Name workViewSet

View Area Name workViewSetArea

RT Rep.Src.Type

Application: HREIC_RT_REP_VP

Page: HREIC_RT_REP_VP.XML

History Type: Simple History Stack

Operation Mode: Automatic Recording of Changes in Work Area

In Tcode: CRMC_IC_MAIN i assume you have created your own Interaction Center WebClient profile.

Assign Function profile: Runtime with the new runtime framework profile (ZEIC) to your interaction center webclient profile.

Try again... Is this working?

[Former Member]

Please close this message if problem is solved. Thank you.