CUP open request can not be cancelled
GRC AC 5.3 SP 10 CUP
There are some old open CUP requests for super user access. I need to cancel them.
When I try to cancel a request from config - request - administration - it gives me a message that "failed to cancel follwing request".
Also if I click on the request number to see detail then it gives message - "Request Approval Screen is not displayed because Request Status has changed" and it does not show the request detail and remains in the same list of requests screen.
If I click on a closed request number - in next screen, it shows the same message but I can see detail request.
Recently We upgarded GRC to SP10 from SP4. Previously I cancelled CUP requests this way.