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CUP open request can not be cancelled

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GRC AC 5.3 SP 10 CUP

There are some old open CUP requests for super user access. I need to cancel them.

When I try to cancel a request from config - request - administration - it gives me a message that "failed to cancel follwing request".

Also if I click on the request number to see detail then it gives message - "Request Approval Screen is not displayed because Request Status has changed" and it does not show the request detail and remains in the same list of requests screen.

If I click on a closed request number - in next screen, it shows the same message but I can see detail request.

Recently We upgarded GRC to SP10 from SP4. Previously I cancelled CUP requests this way.

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Answers (1)

Answers (1)

Former Member
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Hi Pal

The request can be cancelled by the approver of the request. You can however cancel the request as an administrator in the configuration section in CUP.