HP / Remedy Helpdesk CUP intergration.

[Former Member]

Experts,

I am trying to integrate our ITSM helpdesk ticket system to GRC CUP and was wondering if SAP GRC Access Control web service SAPGRC_AC_IDM_SUBMITREQUEST will allow for this? Any information or direction could provide on this would be appreciated.

Kyle

[hkaur · Accepted solution]

Hello Kyle,

Are you you are talking about IBM TIM?

If yes then the following webservices are supported by TIM 4.6 and TIM 5.0 in AC:

u2013 Select Application (SAPGRC_AC_IDM_SELECTAPPLICATION)

u2013 Submit Request (SAPGRC_AC_IDM_SUBMITREQUEST)

But you will need an adapter, so contact your IBM TIM team for this.

Harleen

[Former Member]

Harleen,

We are actually using

SW name = HP Service Manager

Vendor = HP

Release/Version = 7.11.043 build 043 (aka 9.20 )

Is there anything out there around intergation with this software package? I am guessing it might be a mostly custom interface / devlopement? Please let me know your thoughts...

Kyle