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Organization determination in SIVA

Hi

When I create a service message (SIVA) there are error messages to say that none of the organization structure elements have been entered.

However, when I go the the organization screen at header or item the determination log shows only green lights (22) and one sales org unit and one service unit have been determined although the fields have not been filled in the transaction.

Has anyone had this problem before and how have they filled the organization fields?

As soon as I manually fill the sales organization unit using the single selection from F4 all the other fields are filled and my service contract is found.

Thanks

Shannon

Former Member
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