Organization determination in SIVA

[Former Member]

Hi

When I create a service message (SIVA) there are error messages to say that none of the organization structure elements have been entered.

However, when I go the the organization screen at header or item the determination log shows only green lights (22) and one sales org unit and one service unit have been determined although the fields have not been filled in the transaction.

Has anyone had this problem before and how have they filled the organization fields?

As soon as I manually fill the sales organization unit using the single selection from F4 all the other fields are filled and my service contract is found.

Thanks

Shannon

[mateus_pedroso]

Hello

Could you post the complete message error to me ?

[Former Member]

Hi Mateus

In the error message monitor, I can see the following messages:

Header Data Enter a sales organization

Header Data Enter a distribution channel

Header Data Enter an organizational unit (Sales)

Header Data Enter a service organization

Header Data Enter an organizational unit (Service)

Item 10 Enter an organizational unit (Sales)

However, when I go to the organization tab the determination log reads:

Organizational data determination Sales

Transaction type: SIVA

Organizational data profile: SLFN00000002

Organizational data model determination role: AC10000177

Container:

Attribute: COUNTRY, Evaluation: GB

Attribute: DIVISION, Evaluation:

Attribute: D_CHANNEL, Evaluation:

Attribute: SA_GROUP, Evaluation:

Attribute: SA_OFFICE, Evaluation:

Attribute: SA_ORG, Evaluation:

Following organizational units were found:

O 50000090 SALES

Organizational data determination Service

Transaction type: SIVA

Organizational data profile: SLFN00000002

Organizational data model determination role: AC14000164

Container:

Attribute: COUNTRY, Evaluation: GB

Attribute: SE_ORG, Evaluation:

Following organizational units were found:

O 50000091 FIRST

None of these fields are filled on the screen. I am using screen profile SRV_ABA to allow me to see the tab

I can't see why this would be when the org units are being found by the determination profile.

Thank you very much for any help you can give on this.

Regards

Shannon