User cannot retrieve data in app on local PC

[Former Member]

A certain user cannot retrieve data in one application whilst being able to send data in that application. She can access the 'Finance' application, send data in that application and retrieve data but in another application, 'ICM', she cannot retrieve data whilst being able to send data in that application. The weird thing is that she can retrieve data on another PC in the same application (same ID). This means the problem of retrieving data only exists on that specific computer.

As the problem only exists on that PC I did the following:

- clear local application data (via eTools in BPC for Excel)

- make sure the BPC client on that PC works => all show OK in BPC Client Log.txt (after diagnostics)

But still no results so...

Any suggestions...anyone?

[radharamansingh_rajkumar]

Hi,

Can you try to clear "Local application information". Its in ETools--> Client Option.

then login using connection Wizard.

Hope it helps

Raman

[Former Member]

Check client version (in the connection wizard main page).